Description

This position is located at Andrea Place. The schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.

The Program Manager II is responsible for overseeing and maintaining day to day operations of a Residential Treatment Facility. Each program must operate in compliance with city regulations, state licensing standards, county requirements, internal policies and standards, and other applicable guidelines. This position has a leadership role in inter-agency program development and oversight. The Program Manager II will explore, evaluate and cultivate program development using research-based best practices or evidence-based models of care in specialized residential services settings.

All incumbents must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions to those we serve, as well as our colleagues. As Cascadia is Trauma informed, the incumbent must support a Trauma Informed Care Environment. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.

On the first of the month, following 30 days of employment, benefit eligible employees (20/hrs. or more per week) are able to enjoy affordable, low cost, medical, dental, and vision benefits. Additionally, Cascadia provides a generous paid time off package, volunteer time off, and more. Upon hire, you will complete paid training and then continue to train onsite in your new job. During the first week of training, you will learn about the agency, understanding those we serve, Trauma informed care, and other skills to prepare you for significant and meaningful work in the behavioral health field, whether you are providing clinical services or non-direct services. Click here to learn about the benefits we offer and more.

Essential Duties:

• Responsible for the daily management of the program including the provision of clinical and medical services.
• Monitor the overall effectiveness of the program. Assist in the implementation and evaluation of changes that increase the level of service, overall efficiency and reduction in costs. Operate in compliance with city regulations, state licensing standards, county requirements or other applicable guidelines and internal policies and standards.
• Establish annual operating budget, plan for revenue, and establish strategic goals for successful operation. Revise goals as circumstances dictate.
• Prepare site for initial licensure inspection and maintain all aspects of the site in accordance with the OARs governing residential treatment.
• Assist administrative and operations staff in developing policies and procedures to support operations throughout Cascadia’s residential programs.
• Assist community partners and stakeholders to resolve interagency and systems problems.
• Process referrals to the program, conducting screenings, communicate with referring parties and other stakeholders and facilitating move-ins.
• Prepare reports that reflect key data points for the Clinical Director and Senior Director or other stakeholders as required/requested.
• Provide training for residential services and support agency training for other licensed residential sites.
• Maintain research orientation and serve as the main link between program operations and the translation of best practices or evidence-based models of care into service delivery models utilized.
• Determine staffing requirements, recruit, hire and train staff. Establish work plans and priorities for staff members and assess the progress of staff members; take corrective action as needed. Conduct performance reviews for staff members.
• Lead and model crisis situation interventions in crisis situations as appropriate. Follow emergency protocols and procedures. Practice and demonstrate competency in avoidance, to prevent escalation and crisis situations or to neutralize crises in progress. Coordinate with the treatment team for interventions which support a trauma informed environment for clients/residents and staff.
• Document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities, as required.
• Responsible for tracking and maintaining all residential documents including Plans of Care, Structured Care Assessments, DLA-20s, and documents related to internal money management, food stamp processing and other entitlement benefits.
• Maintain safety of residents and property. Ensure cleanliness and sanitation of the facility.
• Serve as the authority for fire regulations and evacuation procedures; conduct regular fire safety drills with residents in compliance with facility policies and procedures.
• Maintain and preserve facilities, equipment and supplies working within agency fiscal policies.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Demonstrate responsibility for safety of residents, staff and property; possess familiarity with fire regulations and evacuation procedures.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings
• Perform the primary duties associated with Case Management, if needed, including completing Behavioral Health Assessments, Plans of Care and mental health treatment plans. May provide treatment or handle a small caseload.
• May be asked to chair or participle in at least two inter-departmental residential services committees.
• May be required to work a double shift if the need arises, due to the staffing requirements within each program.
• Create and implement staff trainings specific to the young adult population to be served at the Firefly site, if applicable.
• Perform other duties as assigned

Qualifications:

• Must meet the requirements and demonstrate the competencies to be credentialed as a Qualified Mental Health Associate (QMHA). Must have a Bachelor’s Degree in a behavioral science field from an accredited college or university or three years of mental health work experience or a combination of work experience and education. Certification must be current and in compliance with MHACBO
• Two to four years of experience providing supervision is preferred.
• Professional experience working with adults with severe and persistent mental illness is also preferred.
• Understand recovery model, motivational interviewing, illness management and recovery, evidence based practices, and strength based case management philosophies and strategies.
• Operate computer hardware and software at a level needed to effectively perform job functions
• Enter data and retrieve data and prepare simple reports
• Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.
• Able to perform CPR, First Aid, and properly use AED equipment. CPR/ First Aid certifications are required and must remain current. CPR course is provided post offer to obtain certification.

Working Conditions:

• Work is performed in a residential treatment facility. The Program Manager II may be required to travel to other locations for meetings during the workday. Daily routines may be hectic and will likely require the employee to perform various of the site’s functions and, on occasion, perform the tasks of other employees as needed. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.
• Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.
• Physical Demands: Activities and structure support community integration assisting residents in continued growth for successful independent living. The Program Manager II must have the ability to assist residents in participating in a variety of services, as well as skill building outings and accessing community resources. The Program Manager II must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.

Cascadia is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at peopleandculture@cascadiahealth.org

Qualifications