Overview:

Owner of flawless program execution and optimization for owned customer programs globally, working with regional team members throughout the network to ensure that customer solutions are well-socialized and delivered in a way that exceeds customer expectations. Responsible for customer stabilization, retention, and optimization, you will orchestrate the global operations team to ensure stability in the customer experience. You will establish clear KPI’s and SLA’s for defined customer programs, ensuring clarity of understanding and program execution expectations. You will be the most elevated operational escalation path for the customer. 

You will own the global strategic operational roadmap for your customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies. As Global Program Manager, you will work in partnership with the Global Account Director/Manager, to drive the elevation of the overall customer experience with APLL. 

You will enlist your creativity to remove barriers and drive solutions that strengthen our customer partnerships, while working in partnership with your community of program management and product management peers. You will share best practice, while contributing to strategic global projects and initiatives that are intended to drive innovation and efficiency within the way that APL Logistics delivers solutions to our customer community.

You will serve as a mentor and coach to your team, helping to aid in their growth, professional development and continued successful contribution to the customer program. 

You will work in close partnership with the entire Key Account Management team to ensure achievement of the overall goals, objectives and budget results for your customer.