73 Customer Service Manager Jobs in Lakewood, CO
Casa Bonita Denver is Hiring a Customer Service Manager Near Lakewood, CO
- Oversee response to customer outreach via multiple email channels, including general inquiries, dedicated ticketing channels, and others.
- Work with Ticketing Manager and existing team of customer service representatives to develop workflows and SOP’s to respond in a timely and thorough manner.
- Along with the Ticketing Manager, serve as the touchpoint for questions from team members about how to handle customer service situations.
- Document all processes and standards for reference by other customer service team members.
- Ensure brand consistency in all communications both online and offline maintaining a unified and recognizable brand identity.
- Uphold rigorous quality assurance standards for guest interactions, services, and experience at Casa Bonita.
- Developing and upholding service response standards and providing metrics on inquiries and response.
- Significant experience in a customer service or customer support role.
- Exceptional communication and interpersonal abilities, with a customer-centric mindset.
- Ability to work in multiple point of sale systems to respond to customer inquiries, including OpenTable and proprietary CasaTix platforms.D
- Process-oriented mindset and the ability to develop organizational standards and practices.
- Demonstrated success in driving guest satisfaction and loyalty.
- Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at high volume level; manual dexterity to operate process equipment; easily lifting up to 50 pounds, bending and stooping; lifting; running network cables; connecting and testing networking; and walking and carrying devices on stairs and crawl spaces
- Ability to spend prolonged periods of time standing, reaching, bending, walking, and/or sitting.
Full Time Status will be eligible for Colorado Secure Savings, Medical, Dental, and Vision Benefits.
May 4th, 2024
Job Summary
Full Time
$90k-117k (estimate)
04/29/2024
06/27/2024
The job skills required for Customer Service Manager include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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