Administrative Assistant - Cremation Services

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

The aCremation Advisor is a “call center” clerical position with aCremation Funeral Home, receiving incoming calls and making outgoing calls, to provide cremation documentation for a family’s deceased loved one. This Advisor will work directly with the family and the aCremation Funeral Director to ensure a seamless process of cremation.

Compensation: $15 - $17 per hour

Job-Type: Full-Time

Location: 12101 Greenville Ave Suite 118a, Dallas, Texas

Schedule: Monday - Friday and every other weekend.

Job Duties

• Answer incoming calls regarding deceased persons and dispatching personnel to bring them into our care facilities.
• Handle customer inquiries and pricing both by telephone and email.
• Research and update individual case details using our specific proprietary computer software.
• Be diligent in the precise procedures and documents relating to cremation authorizations.
• Document and complete any and all case notes and caller information in the database.
• Bilingual is a plus.

Qualifications

• Previous experience with a call center is preferred.
• Must have dependable, high-speed internet connection in your home (away from office scheduled time)
• When working from your home, you must have a quiet environment and free from all distractions.
• Have a mental passion and willingness to help persons who have lost a loved one.
• Strong work ethic with eagerness to be a team player.
• Must be able to listen and manage difficult or emotional customer situations and respond promptly to customer needs.
• Must be able to effectively communicate and present information in one-on-one and small group situations to customers, clients, and employees of our organization.
• Needs to have a congenial personality and display a high level of professionalism.
• Must be very detailed and possess the ability to multi-task successfully.
• Possess typing and 10 key skills for data entry.
• Computer literacy including, but not limited to: Microsoft Office Suite, database programs, and general use of Internet.
• Adhere to a business casual dress code.
• Be able to follow instructions and respond to direction.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Employee assistance program