About the role

The Customer Service Representative position is pivotal in shaping the customer's journey, serving as the first point of interaction for many customers and acting as the primary support channel for both our valued customers and our external sales team. This role is crucial in ensuring a seamless, positive experience from the initial contact through to resolution, embodying our commitment to excellence in customer service.

About the Company:

Carolina Foundation Solutions (CFS) has been providing foundation repair, crawl space encapsulation, and waterproofing services across the Charlotte, Triangle, Triad, Upstate South Carolina, Asheville, and Coastal regions of the Carolinas for over twenty years. We are known for our expertise in protecting your home or business’s comfort and value.

We prioritize excellent customer service, with a team of skilled and certified technicians who use the latest methods and understand the concerns that come with foundation problems. We ensure clear communication, transparent pricing, and a commitment to a hassle-free customer experience.

For more details, visit our website at www.carolinafoundationsolutions.com.

Role Requirements:

• Proven work experience as a phone lead, call center, customer service representative or similar role within the customer service industry
• Experience within the home service or construction industry is a plus *
• Technology savvy- Microsoft Word, Excel and Outlook
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Customer centric attitude
• Strong ability to adapt and pivot swiftly to changes in customer and business requirements, with a tolerance for stress and the ability to multitask effectively
• Must exhibit a positive and motivated demeanor with excellent communication skills both written and verbal, demonstrating resilience and the capacity to maintain composure under pressure
• High school degree

Responsibilities:

• Answer calls and emails from clients, respond to customer complaints, questions, requests and inquiries about products and services.
• Manage incoming leads from potential clients. This will include screening each call, determining the potential services needed, and scheduling an appointment (assessment) with a Technical Sales Consultant
• Create/open customer accounts
• Work closely with all departments regarding sales proposals, promotions and initiatives
• Maintain customer records by updating account information
• Assist customers with financing and warranty information/problems; providing customer feedback to management
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Benefits:

• We offer a competitive benefits package, including: Medical, Dental, Vision, and Life Insurance
• Hourly Pay
• Medical, Dental, Vision, and Life Insurance
• 401k with employer match
• Intensive paid training program
• Paid Time Off: CFS observes 8 national holidays plus a floating holiday:

§ New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day

Join Us:

Step into a pivotal role that directly impacts our success. Apply today to join our rapidly expanding team and help us deliver unmatched service to our valued customers. Join us in shaping the future of Carolina Foundations Solutions

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Burlington, NC: Relocate before starting work (Required)

Work Location: In person