33 customer service representative Jobs in burlington, nc
All Ways Caring HomeCare is Hiring a CUSTOMER SERVICE MANAGER Near Burlington, NC
CUSTOMER SERVICE MANAGER
| Requisition ID | 2024-143879 | Line of Business: | All Ways Caring HomeCare | Pay Min | USD $37,000.00/Yr. | Pay Max | USD $38,000.00/Yr. |
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
- A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
- An experienced communicator and problem solver who is well-organized
What you will receive:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Retention and referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Qualifications
What you will need:
- Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver's license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Retention and referral bonuses. Work with your friends
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Salary Range
Job Summary
Full Time
$76k-99k (estimate)
05/09/2024
05/27/2024
allwayscaring.com
SAINT LOUIS, MO
25 - 50
1974
JOHN D RAY
<$5M
Business Services
Related Companies
About All Ways Caring HomeCare
For more than 20 years, All Ways Caring HomeCare (formerly ResCare HomeCare) has delivered quality, compassionate and highly individualized care and support that helps seniors stay at home all while maximizing their dignity, privacy and independence. We are always there when clients need us ready to provide care in all ways.
The following is the career advancement route for CUSTOMER SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE MANAGER. You can explore the career advancement for a CUSTOMER SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
