At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.

You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.

Together, let’s embrace possibilities and change lives!

Basic Purpose :

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities :

• Ability to work in a high call volume environment, averaging 75 calls per day from patients, doctor’s offices and / or private insurance carriers
• Ability to research and communicate complex information in a clear / concise manner
• Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and / or billing (telephone interactions)
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines / regulations
• Assist with other duties as assigned

License / Certification / Education :

Recommended :

• High school diploma required
• Associate or bachelor’s degree preferred
• 1-3 years of applicable experience
• General knowledge of appeal processes (medical records, adjustments, payments)
• Experience with Laboratory Billing (LCBS) Artiva and EPS-Patient Call Payment Portal, desired
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Working knowledge of prior authorization, a plus
• Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus

Competencies :

• Ability to work and learn in a fast-paced environment
• Excellent verbal and written communication skills
• Able to follow established program protocols and procedures
• Knowledge of professional medical billing and collection practices required
• Previous customer service experience handling high call volume preferred
• Knowledge of CPT and ICD9 codes highly preferred
• Computer proficiency MS Windows, MS Office, and database experience
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• Medicare / Medicaid billing experience preferred
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy
• Proficiency navigating multiple computer screens and applications
• Bilingual in English and Spanish highly desirable

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements :

• Internet speed of at least 50 megabytes per secondNo satellite internet
• Ability to connect equipment to router / modem with Ethernet cordEquipment cannot be connected through Wi-Fi

Ability to work the following schedule : Monday-Friday 7 : 30am - 4 : 00pm PST / 10 : 30am 7 : 00pm EST

Application Window : 5-1-24

Pay Range : $15-$19 / hr (State minimum wages apply)

Benefits : All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees / certifications, as well as internal equity and market data.

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

For more detailed information, please click here .

Labcorp is proud to be an Equal Opportunity Employer :

As an EOE / AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.

We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions / needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply.

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Last updated : 2024-04-28