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Who We Are:
CareerWise New York (CWNY) is a first of its kind, modern youth apprenticeship based in New York City. Our approach offers high school students opportunities in growing NYC industries, such as IT, financial services, and business operations, and provides all apprentices with a practical learning experience to augment the classroom. For employers, CareerWise New York offers businesses a hands-on role in developing work-ready talent with the skills employers need to innovate and grow their business.
CWNY borrows elements from the Swiss system, which is widely regarded as the gold standard in apprenticeship and ensures benefit to both students and businesses while serving as an intermediary between the complex systems of education and industry. It is our mission to create opportunities for youth and businesses across NYC by developing and supporting an innovative, sustainable youth apprenticeship system. Through this business-led, student-centered model, we bring together public and private stakeholders to ensure students have access to the skills and knowledge they need for financial and academic success, and that businesses have access to highly trained talent.
Who We're Looking For:
Our employer partners pay us a service fee over time, so the Client Success team is absolutely vital to our long-term sustainability. We will not be successful unless our employer partners are receiving significant value from our program & team and young people are having high-quality experiences in their apprenticeships. As such, we need a mission-driven Director to drive success for our customers.
Job Summary:
Reporting to the Vice President of Employer Partnerships, the Director of Client Success leads the team that manages and supports our business partners, many of which are Fortune 500 companies, and plays an essential role in fostering a successful apprenticeship experience for our employer accounts. This includes developing and executing strategy to ensure a shared definition of success and mapping customer journeys that are aligned to our partners’ unique business needs, motivations, and opportunities. They will influence and educate supervisors, HR leaders and business unit leaders and serve as the main point of contact for business partners to address questions and concerns. This role will be instrumental in identifying opportunities to increase youth apprenticeship programs within existing employer partners and developing a long-lasting trusted advisor relationship with all apprentice system stakeholders.
The Director of Client Success will also develop and manage a team of Client Success Managers (CSMs) to create value for our clients through their interactions with CWNY. They will help the CSM team problem-solve key issues with a creative, entrepreneurial, and service-minded approach.
This is a full-time exempt position
What You'll Be Doing:
Key qualifications and experience to be successful in this role:
The above statements are intended to describe the essential functions of the job being performed by employees assigned to this classification. The duties listed are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
Location:
CareerWise is a hybrid workplace. This position will be based out of our New York office with a minimum of three days per week in office.
Compensation:
The starting salary range for this role is: $100,000 - $110,000; this role is not covered by the minimum wage and overtime provisions of the FLSA. CareerWise offers a generous benefits package including group medical, dental, and vision plans, 401k, supplemental insurance, disability, parental leave, PTO, professional development stipend, and (pre-tax) commuter benefit
Sounds Interesting?
We look forward to connecting with you soon! In your cover letter, please answer these two questions:
CareerWise New York is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: CareerWise New York is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CareerWise New York are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CareerWise New York will not tolerate discrimination or harassment based on any of these characteristics. CareerWise New York encourages applicants of all ages. CareerWise New York is committed to building a diverse staff and encourages applications from people of color. If you need assistance or accommodation due to a disability, you may contact us at: careers@careerwisenewyork.org
Full Time
$141k-191k (estimate)
12/03/2023
04/30/2024
careerwise.net
<25
The job skills required for Director of Client Success include Client Service, Initiative, Customer Service, Client Success, Futures, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Client Success. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Client Success. Select any job title you are interested in and start to search job requirements.