357 Client Success Manager Jobs in New York, NY
Datamaran is Hiring a Client Success Manager Near New York, NY
Datamaran is a dynamic and fast-growing company that provides innovative software solutions for ESG (Environmental, Social, and Governance) management. We are looking for a talented and passionate Client Success Manager to join our team and help our clients succeed in their ESG journey.
About the role:
As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients. You will be the main point of contact for clients throughout their journey, from onboarding to renewal. Your role will involve guiding clients in leveraging our platform to meet their goals, providing personalized support, conducting regular check-ins, and collaborating on expansion opportunities. You will work closely with our Implementation & Training team to ensure a smooth onboarding experience for clients.
Key responsibilities:
- Build and maintain strong relationships with clients, acting as their advocate and trusted advisor
- Guide clients in leveraging our platform to achieve their ESG goals
- Provide personalized support and ensure client satisfaction
- Conduct regular check-ins and quarterly business reviews with clients
- Collaborate with internal teams to maximize upsell opportunities and address client needs
- Project manage the client onboarding process in collaboration with the Implementation & Training team
- 2 years of experience as a Customer Success Manager or a similar role in a SaaS company
- Experience in ESG or a fast-growing tech company a must
- Excellent communication and relationship-building skills
- Strong organizational and time management abilities
- Technical skills required to effectively support clients in using our software
- Bachelor's degree or equivalent work experience
Requirements:
- 2 years of experience as a Customer Success Manager or a similar role in a SaaS company.
- Excellent communication and relationship-building skills
- Strong organizational and time management abilities
- Technical skills required to effectively support clients in using our software
- Bachelor's degree or equivalent work experience
Some of Datamaran's Benefits available to our US-based Datamaraneers:
- Competitive Salary package including achievable OTE
- 24 Vacation days excluding bank holidays, plus Juneteenth
- Medical, Dental & Vision insurance (premium contribution)
- Paid Sick leave
- Paid Parental leave
- 401k
- New benefits continue to be introduced as the US team grows
- In this role, not only will you help to grow our business but also grow yourself. At Datamaran we believe in personal development. We will have a learning path ready for that is built around three pillars: sales, communication & sustainability knowledge. Once with us we provide you with multiple options to grow internally. This is your path to success.
Job Summary
Full Time
$112k-158k (estimate)
04/26/2024
05/11/2024
datamaran.com
LONDON
50 - 100
2014
JELTJE LECOURT-ALMA
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
