356 Client Success Manager Jobs in New York, NY
VidMob is Hiring a Client Success Manager Near New York, NY
As a Client Success Manager (CSM), you will serve as the day-to-day liaison between your Enterprise clients and Vidmob. The CSM is accountable for client satisfaction and retention, consistently delivering the value of Vidmob for each client engagement and striving to be the best part of your clients' day. The CSM works in partnership with the Client Partner to drive meaningful success for your clients.
Job Responsibilities:
- Navigate complex client situations, providing relevant solutions that help clients achieve their goals
- Successfully onboard clients to the platform, delivering value in a timely and effective manner
- Understand and clearly articulate the vision and goals of the partnership
- Champion the clients' vision and goals internally, representing them to influence product roadmaps
- Partner with creative strategists and creative project managers to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership
- Oversee spend, pacing, and financial reconciliation of assigned accounts.
- Identify methods to improve service margin, and adherence to appropriate SLAs
- Identify potential opportunities for upsell
- Guide analytics and creative production by effectively briefing relevant stakeholders and ensuring all deliverables meet the clients' expectations
- Leverage strategic precision and creative passion to collaborate with the sales team in developing high quality proposals that answer the clients' needs
- Independently scope pricing for creative and strategic projects
- Leverage industry and client knowledge to drive continual transformation and adoption of creative data throughout the clients organization
- 5 years in managing enterprise clients, with a successful track record of working with Enterprise clients delivering superb client service and achieving goals
- Proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy)
- Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations
- Experience working at product/technology company
- Superb interpersonal skills; you build bridges and have high EQ
- Strategic and analytical thinker; you connect the dots, and delight in the application of insights to drive performance in creative storytelling
Job Summary
Full Time
$116k-164k (estimate)
04/22/2024
05/11/2024
vidmob.com
New York, NY
100 - 200
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
