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Job Description
ABOUT THE TEXAS LOTTERY COMMISSION
Our Mission Statement : The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products.
The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.
Texas Lottery Commission is a great place to work!
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas.
We have multiple field offices across the state. We provide free parking for all our employees.
numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.
WHAT YOU WILL DO
In this unique and exciting position as part of the Lottery Operations Claim Center team, you will travel up to 50% of the time to various claim centers throughout the state providing support in validating and processing payments of claims for Lottery scratch ticket and draw game winners.
You will also visit retail locations and / or other locations for business related purposes. If you love providing excellent customer service and team support, this job is for you.
Job Summary :
Performs moderately complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work / activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies.
Performs high volume validations, processing, and / or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures.
Travels to provide support to other claim centers throughout the state, and conducts inspections and / or reviews at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program.
Performs all duties and responsibilities in a manner that exemplifies the agency's core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence.
Works under general supervision with limited latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated metropolitan area.
Daily office activity is coordinated by the Metropolitan Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor.
Qualifications :
Other travel may be within the service region of the office. Travel may include overnight stays. Use of personal vehicle for work related travel is required in compliance with State and Agency travel rules and procedures.
Some travel may also be via airplane or rental car.
Travel Requirements :
Employees will be required to pay for lodging upfront and then later be reimbursed at the appropriate state rate.
Knowledge, Skills, and Abilities :
Physical and Mental Requirements :
Essential Job Functions :
Provides support and collaborates in the planning, development, and implementation of validations program by :
Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the validations program by :
Conducts inspections and / or reviews to determine compliance with requirements, laws, regulations, policies, and procedures related to the validations program by :
Assists in the preparation of administrative reports, studies, and specialized projects by :
Travels in accordance with State of Texas Travel Guidelines for job related purposes such as :
Performs all duties and responsibilities in a manner that exemplifies the agency's core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence.
Performs other related duties as assigned.
The Texas Lottery Commission is an Equal Opportunity Employer
APPLICATION PROCESS
Applications must be completed online through CAPPS Recruit by 11 : 59 p.m. on the posting's closing date. When a job opening is posted Open Until Filled, it is best to apply as quickly as possible, as the posting may close or be placed on hold at any time with or without prior notification.
All applicants must submit a thoroughly completed on-line application through CAPPS Recruit, answering all applicable questions, whether starred with an asterisk or not.
Applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed.
If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
Instructions for completing the on-line State of Texas Application for Employment can be found here :
Please be aware that additional information or documents will not be accepted for purposes of determining eligibility after the closing date.
Applications will NOT be accepted via mail, hand delivery, fax or email.
Qualified applicants selected for interviews will be contacted by the agency. If you are scheduled for an interview and require any reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview.
Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
All candidates recommended for a position will be subject to an extensive criminal background investigation, including fingerprinting.
The State Lottery Act contains provisions that set out causes for rejection if applicable. All positions are employment at will.
Inquiries regarding the status of an application will be answered as time and agency resources allow.
RELATED MILITARY OCCUPATIONAL SPECIALTY CODES
Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are encouraged to apply.
Additional Military Crosswalk information can be accessed at :
SELECTIVE SERVICE REGISTRATION
In accordance with legislation effective September 1, 1999, male candidates aged 18 to 25 are required to show proof of selective service registration (or exemption) prior to an offer of employment.
Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office.
E-VERIFY
This employer participates in E-Verify and will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Last updated : 2024-02-24
Full Time
$61k-76k (estimate)
02/26/2024
04/11/2024
cappsgroup.com
AUBURN, CA
25 - 50
1997
Private
<$5M
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