Description

Yinlun TDI, LLC is a top leader in providing thermal management solutions to the US Automotive, Commercial Truck and Off Highway markets which have been opened up even more after the acquisition by Zhejiang Yinlun Co., Ltd. Already known for its superior engineering and manufacturing systems, Zhejiang Yinlun instills even greater capabilities to the US operation. We are a group of highly motivated professional who are focusing on providing heat exchangers, modules, systems that meet the ever-increasing demands from our customers, still dedicated to protecting the environment.

Headquartered in Ontario, California, Yinlun TDI, LLC maintains sales and engineering facilities in Michigan, Illinois, and North Carolina. With the supports from our parent company, we are poised to attain significant growth in conventional heat exchangers, in Hybrid, EV and autonomous driving sectors.

YINLUN TDI LLC is an ISO 9001, ISO 14001 and IATF 16949 certified company manufacturing heat exchanger and fluid cooling components for the automotive, heavy truck, bus, and military markets. 

In addition, we have several joint venture manufacturing operations overseas in China. We are currently recruiting for a position at our Morton, Illinois location for a qualified IT Support Specialist.

Job Title:  IT Support Specialist

Reports To: IT Manager 

Location: Houston, TX

FLSA Classification: Hourly

SUMMARY

The IT Support Specialist position is based in Morton, IL, and is the primary point of contact for incoming calls and tickets for both onsite and remote users. This position is responsible for answering calls and managing tickets by thoroughly documenting details of course of action taken to investigate the problem and the final problem resolution. When not able to resolve any issue, the IT Support Specialist will escalate the ticket to the appropriate IT team member for further investigation. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. When not handling calls or ticketed issues, this position will help the IT team with system observations and tasks assigned by the manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Answer and manage all IT support issues using company’s ticketing system

· Analyze and Troubleshoot problems reported by users

· Configure desktop, laptop, and telephony hardware. (New Users and Upgrades)

· Installation and configuration of software (MS Office, Adobe, Etc.)

· Assist users with drivers, personal settings, and printer configuration

· Support LANs, WANs, network segments, Internet, and intranet systems

· Support manufacturing hardware and Enterprise Resource Planning systems

· Maintain integrity of the network, server deployment, and security

· Assist user with new cell phone activation and upgrades

· Support internal associates with all technology related issues

· Work on special projects that have been assigned

· Assist with coordination of third-party suppliers and vendors

· Observe and maintain system efficiency

· Make recommendations for future upgrades

· Other duties as assigned

EDUCATION AND/OR EXPERIENCE

· Bachelor’s degree in Business or a technology related field

· 24 months of experience of functional IT support and/or related IT infrastructure

· Customer service oriented with high sense of urgency

· Excellent written/verbal communication and organizational skills

· Basic knowledge of PC Hardware, Routing & Switching, VoIP Phones

· Knowledge of Active Directory, Office 365, Windows 10, VMWare, SQL

· Must be a team player, detail-orientated, and flexible

· Ability to handle the pressure of interruptions while working on multiple tasks

· Self-starter and able to work with limited supervision

· Ability to travel between locations

Affirmative Action/EEO statement 

Yinlun TDI, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disability Accommodation Statement for Applicants

Our company strives to make the application process inclusive for all individuals. If you are having difficulty applying online and need assistance due to a disability, email us at hr@yinluntdi.com or call us at (951) 374-0593. A company representative will reach out to you within 72 hours to assist you with the application process.