45 Lead Customer Service Representative Jobs in Plano, TX
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Canon Business Process Services, Inc. is Hiring a Lead Customer Service Representative Near Plano, TX
Responsibilities
- · Communicate with customers and peers to resolve complaints, research problems, and answer questions
- · Assist the customer in the determination of reproduction requirements
- · Support customer committed delivery dates
- · Request and distribute plots of digital data to suppliers, subsidiaries and shop customers
- · Validate drawing configuration in various systems
- · Maintain drawing accountability and distribution in various systems
- · Verify quality of products and accuracy of data
- · Support the accurate collection of metrics and billing data
- · Follow safety rules and procedures
- · Perform other duties as requested by Manager, Assistant Manager, Supervisor
Qualifications
- High School Diploma or Equivalent Preferred
- 3-5 years previous experience preferred
- Basic PC operation skills, window and web navigation
- Knowledge of basic software applications-MS Word, Excel, E-Mail
- Excellent customer service skills
- Professional attitude and appearance a must
- Ability to ensure that quality and production standards are met
- Ability to meet deadlines and understand time issues
- Ability to prioritize workload
- Ability to resolve customer issues and take responsibility for work performed
- Ability to work overtime as required
- Clear status on criminal and drug test (if required by client for that site)
- Good communication skills
- Must be a team player
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
- May involve intermittent physical activity including bending, reaching, lifting and prolonged periods of sitting or standing
- May occasionally lift and/or move up to 40 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 5 years (Preferred)
- Supervisor: 1 year (Preferred)
Ability to Relocate:
- Plano, TX 75024: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$55k-72k (estimate)
04/03/2024
04/23/2024
casedata.com
NEW YORK, NY
3,000 - 7,500
1997
JOSEPH MARCIANO
$200M - $500M
Wholesale
Related Companies
The job skills required for Lead Customer Service Representative include Customer Service, Life Insurance, Communication Skills, Products and Services, Billing, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
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Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
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They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
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Create better modes of operations to make customer service easier for both team members and customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
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Build a customer survey strategy.
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Get creative with customer renewals and upsells.
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Reply as quickly as possible on social media.
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Monitor customer service through social media with a tool.
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Step 3: View the best colleges and universities for Lead Customer Service Representative.
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