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Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.
About You
A seasoned leader, you understand the essence of stellar customer support and have the acumen to oversee it. You’re adept at steering teams and optimizing processes in a dynamic environment. Adept at interpreting data to shape strategies, you prioritize the customer experience, and leverage every touchpoint to enhance it. Your multifaceted skills make you the torchbearer of our support vision.
About the Role
As the Director of Customer Support, you'll be at the helm of the Customer Operations sector and report directly to one of the co-founders. In this pivotal role, you'll strategize, oversee, and refine the mechanisms of our support function. As Canary evolves, you'll ensure that our customer support remains robust, efficient, and keeps pace with our trajectory.
\nResponsibilities
We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?
First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!
Second, we have a list clubs and perks listed below that create space for us to hang out:
Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.
Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women's issues and has expanded in scope over the last several months.
$50 to stay at any hotel that uses Canary Check-in
Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!
$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!
Full Time
Software & Cloud Computing
$133k-175k (estimate)
11/16/2023
06/22/2024
canarytechnologies.com
SAN FRANCISCO, CA
<25
2017
SATJOT SAWHNEY
$10M - $50M
Software & Cloud Computing
The job skills required for Director of Customer Support include Leadership, Collaboration, Problem Solving, Alignment, Health Care, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Support positions, which can be used as a reference in future career path planning. As a Director of Customer Support, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Support. You can explore the career advancement for a Director of Customer Support below and select your interested title to get hiring information.