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To assist in the maintenance of patient records, including preparation, filing, purging, transferring records and obtaining release of information.
Responsibilities
• Answer all incoming phone for Cancer Center. • Triage calls and taking messages appropriately. • Scan all outside documentation. • Respond to medical records requests in a timely manner.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.
Education
• High School Diploma or GED (Required)
Credentials
• No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular
Location: Cancer Center Building
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org
Full Time
Ambulatory Healthcare Services
$35k-44k (estimate)
04/23/2023
05/12/2024
camc.org
CHARLESTON, WV
3,000 - 7,500
1971
TERRY HAMILTON
$1B - $3B
Ambulatory Healthcare Services
The official account of southern West Virginias largest health care system. We employ nearly 7,000 people amongst four hospitals, a cancer center and multiple remote locations. As an academic medical center, we also work with medical residents and fellows to help expand their expertise and knowledge in the medical field.
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They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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