9 Customer Service Representative Jobs in North Haven, CT
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C. Cowles & Company is Hiring a Customer Service Representative Near North Haven, CT
- Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry & status, pricing, product availability, scheduling, deliveries, packaging, shipping, and responding to customer questions.
- Responsible for order entry and invoicing for the Division, including online sales
- Process warranty transactions.
- Inform customers of current promotions and specials.
- Maintain sales records including invoices, credit information and shipping records.
- May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments.
- Consult with outside sales representatives/managers on customers behalf.
- Must be able to communicate effectively with customers, outside salespersons and company personnel.
- AS400 experience helpful.
- Must be proficient in the use of Microsoft Office (Excel, Word) and Internet Access.
- Maintain equipment and work area in a clean and orderly condition.
- Follow prescribed safety rules and regulations.
- Work with accounting department Receivables
- Collections disputing fines from large retailers
- RGA process (due to customer complaints)
- Helpful if familiar with the EDI program (Electronic data Interchange)
- Perform other similar or related duties as required or directed.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Business Acumen – Works under Management supervision to understand business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
- Innovation - Meets challenges with resourcefulness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions under Management supervision
- Planning/Organizing - Prioritizes and plans work activities.
Job Summary
Full Time
Transportation
$49k-63k (estimate)
12/30/2023
04/25/2024
ccowles.com
NEW HAVEN, CT
25 - 50
1838
Private
$5M - $10M
Transportation
Related Companies
About C. Cowles & Company
C. Cowles is a manufacturer and distributor of oil and gas-fired burners and operating controls to automotive, residential and commercial industries.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Scheduling, Microsoft Office, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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