Position Summary: 

Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope. 

Essential Functions:

• Enters and maintains sales orders and quotes for assigned customers.

• Interprets customer requests, monitors performance and delivery.

• Negotiates pricing and discounts based on predetermined scope.

• Evaluates customer performance requirements, delivery schedules, and reviews estimates of materials and labor costs.

• Resolves customer complaints concerning deliveries, invoicing, or billing discrepancies.

• Maintains successful, long term business relationships and contacts with customers.

• Utilizes customer websites to obtain information.

• Performs contract review on orders.

Qualifications: 

• Minimum High School or equivalent 

• Minimum one year experience in customer service for manufacturing company

• Intermediate computer skills

• Attention to detail when entering/maintaining sales orders

• Experience coordinating with customers (quoting/status updates) and internal discipline.

• Excellent verbal and interpersonal communication skills.

• ERP system experience

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.