Title: Customer Service

Location: Overland Park, KS

Duration: 03 Months (Temp to Hire)

Job Description:

• Data Entry

• Need customer service for overflow help with other teams

• Accuracy – creating accounts and cases

• Updating information in accounts from Med Billers and Requirements:

• Strong accurate data entry skills

• Previous work experience in Specialty Pharmacy or Customer Service preferable

• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills

• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting

• Strong ability to multi-task and strong time management skills

• Ability to function in a high-volume, fast-paced environment

• Dependable and strong work ethic

• Ability to accept and implement feedback and coaching Specific type of experience preferred:

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience

• Experience working in a health care/pharmaceutical industry environment

• Understanding of challenges associated with patients’ medical condition

Job Types: Full-time, Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person