HOURS: Monday - Friday, 7:45AM - 4:15PM

SALARY: $20 Hourly

The receptionist is responsible for answering incoming calls in a professional manner as the first impression of the organization. The receptionist also greets and welcomes visitors in the same manner, compliant with HIPAA guidelines, as well as a wide variety of administrative duties. This is a full-time on-site position.

PRINCIPLE RESPONSIBILITIES include but are not limited to:

• Answers a multi-line switchboard and routes caller to appropriate internal call center or staff member
• Takes phone messages, as necessary, and relays the message to appropriate individual
• Greets and checks in visitors, compliant with HIPAA guidelines, and notifies staff member the visitor has arrived
• Performs administrative functions including data entry, filing, sorting, typing, etc.
• Assists in the medical, pharmacy and Workers’ Comp/Auto department
• Assists with mail sorting and distribution
• Maintains a neat and organized reception area
• Maintain the appearance of the main lobby conference room, ensuring the table and chairs are clean and in place before and after meetings
• Perform other duties as assigned

SKILLS AND REQUIREMENTS

• High School diploma or equivalent required, higher education preferred
• Minimum two years experience as a receptionist with an emphasis on customer service
• Must have excellent communication skills and the ability to work effectively with clients, agents, pharmacies and plan members
• Must have a positive attitude and a “willing to do anything” approach to work
• Proficient PC skills in Windows-based applications
• Health insurance background desired
• Ability to be flexible and quickly adapt to changing needs in company
• Must be detail oriented, be able to multi-task and demonstrate strong time management skills
• Must be flexible with scheduled work hours
• Must be dependable and demonstrate responsible work patterns
• Must have professional appearance and demeanor with pleasant, approachable personality

PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting