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Customer Service Representative - Rochester, NY
The Pharma Solutions business will be taking on its next chapter of growth as a trusted partner for the pharmaceutical industry with the announcement to sell Pharma Solutions to Roquette. This move will position Pharma Solutions to expand its industry leadership through continued investment in innovation to meet the evolving needs of pharmaceutical manufacturers and developers worldwide.
The sale is presently expected to close in the first half of 2025, pending regulatory approvals and other closing conditions. The Pharma Solutions business unit will remain a part of IFF until close and, at such time, it will transition to Roquette. In applying for this position, you acknowledge your awareness that the position is a part of the Pharma Solutions business unit and has been identified to transition to Roquette.
NATURE OF WORK:
The Customer Service Representative supports a diverse customer base for a global bio-technology company in an account management setting. The CS Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to IFF. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. This position will be responsible for creating a world class customer experience through managing the customer's product and service needs. This position will operate in a team environment as part of the Customer Service Team within the global operations organization. It requires strong written and verbal communication and interpersonal skills. Due to the nature of customer service, there is direct interaction with the customer, sales, logistics, planning, finance, and other entities of the organization. Work processes are in the areas of SAP order management system. The Customer Service Representative manages the full life cycle of a customer order, from receipt of purchase order, to validating the customer, entering the order, managing through logistics and warehousing, through delivery and invoicing.
RESPONSIBILITIES & DUTIES:
KNOWLEDGE, SKILLS & ABILITIES:
WORK CONDITIONS:
What We offer:
Hourly Rate Range:$26.45/hr. - $28.85/hr.
While we are interested in all qualified candidates with the potential to work in the United States, we are not able to sponsor visas. Additionally, to qualify for this position, you must be proficient in English, including reading, writing, and verbal communication.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more...
Nearest Major Market: Rochester
Full Time
$58k-75k (estimate)
04/23/2024
05/08/2024
iff.com
NEW YORK, NY
7,500 - 15,000
1889
Public
ANDREAS FIBIG
$5B - $10B
Durable Manufacturing
IFF is a manufacturer and supplier of fragrances, flavorings and cosmetic ingredients.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.