Overview Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength. They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation's most critical challenges. Let Buchanan & Edwards help you unleash your potential and reach your goals. The qualified individual will report to the Executive Office IT Chief to coordinate issues pertaining to tickets submitted to IRM. They will act as a single point of contact to centralize support for the Executive Office with issues stemming from IT consolidation. Location: Arlington, VA Minimum Clearance: Interim Secret Work Schedule: Hybrid - 2 days a week onsite, 3 days a week remote A challenging and dynamic work environment isn't all that BE has to offer. When you join BE, you become an integral part of our team. Not just an employee number, but a valued opinion with a voice that carries and drives change and innovation. You'll have access to some of the most well-respected IT industry leaders in virtually every field and learn new tools and techniques while expanding your knowledge and skillset. We're dedicated to helping you develop your career, and our culture applauds outside-the-box thinking and initiative. Our employee-focused leadership team knows that your success is our success and empowers employees with the necessary tools to excel. Join us as we continue to move the future forward, together. Clearance Interim Secret Responsibilities * Work with EX and customers in other offices in CGFS to advise, track, escalate and report on tickets submitted to IRM. * Respond to questions from clients on matters relating to Microsoft Office (to include formatting, shortcuts, spreadsheet design, formulas, pivot tables, etc.), and other generic software programs. * Trouble shoot for laptop and desktop problems to include re-imaging, connectivity to printers, etc.). * Provide excellent customer service and follow-up with customers to include published office hours, visits to clients' desks, etc. * Assist with coordinating equipment for presentations to management. * Working with IRM to pilot various mobile computing devices (upgrades and now). * Act as a point of contact between EX customers and IRM regarding issues with tickets. * Assist the IT team with drafting and maintaining QWis, network diagrams, meeting minutes and other technical documentation. * Attend meetings with IRM to keep abreast of changes in Department IT policy as well as reporting changes to the IT Chief. * Assist with managing IT licenses and hardware inventory, including mobile devices. * Troubleshooting of desktop/laptop issues. Qualifications * Minimum of an Associate Degree in IT, Computer Science, or similar relevant field * 2 years' experience working with an IT Help Desk * Excellent verbal and written communications skills * Customer service oriented and patient * Attention to detail * Experience with troubleshooting hardware issues and mobile devices * Experience with Microsoft desktop operating systems (Windows 10) Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years. Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer-Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer. #CJ