Acara Solutions seeks highly qualified candidates to work ON-SITE with our customers in Rochester, NY. Interested?

Here's what you'd do:

• Provides customer service and support to internal and external clients, responsible for the timely and accurate set-up of ongoing maintenance and support of client accounts for both H&B and COBRA.
• Maintains a high-level knowledge of the products and services supported by the Agency.
• Ensures timely and accurate problem resolution supporting Agency client retention goals.
• Responsible for the initial set-up and ongoing maintenance (renewal) of client insurance accounts for both H&B and COBRA
• Maintains processing throughput and quality standards at or above minimum standards established by Management Researches and resolves product and service issues from other Clients' departments, insurance partners, and our clients.
• Utilizes various insurance tools and forms to determine accuracy in insurance rates, class codes, experience modifications, and final audits.
• Utilizes multiple computer software applications with carrier and bureau websites' internal systems, including HRIS and ORS, to respond to all client inquiries.
• Performs data input.
• Develops problem-resolution techniques and make recommendations to staff and management.
• Responds to inbound calls and places outbound calls as the business unit requires.
• Maintains accurate recording of all internal and external communication (insureds insurance partners payroll offices).
• Provides necessary documentation to state and federal insurance agencies and our partners.
• Continues to stay abreast of changes in various product offerings, regulatory, policy, and insurance industry developments.
• Acts as a resource for the business units and other areas within the Client and continually builds excellent working relationships with our internal and external partners to support all.
• Agency administrative services.
• Other duties as assigned.

Here's what you'll get:

• Pay $15.01 - $18.00 /hr.
• Hours: 8/40
• Length: Temporary (5 Months)

Required Skills / Qualifications:

• Associate Degree
• Minimum of 2 years experience in customer service or insurance.

Preferred Skills / Qualifications:

• Bachelor's Degree in Business Management
• Multi-tasking abilities, versatility, and ability to operate in a fast-paced environment are necessary skills for this position.
• Able to diffuse complex client concerns, notify management of critical situations, and ensure the best solution is implemented for the client.

Job Type: Contract

Pay: $16.20 - $18.00 per hour

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday

Experience:

• Insurance or Payroll or Finance or Verification: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: On the road