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Call Center Sales Representative
$31k-41k (estimate)
Part Time 4 Months Ago
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British Swim School of S.W. Orlando is Hiring a Call Center Sales Representative Near Orlando, FL

Position Title: Call Center Sales and Service Representative
Report to: Sales Manager
Status: Part-time 
Location: Orlando FL 
As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers’ questions while making their experience personable and memorable. 
Knowledge, Skills and Abilities:
● Enthusiastic personality
● Strong sales and customer service skills
● Ability to maintain a positive attitude when speaking to customers
● Ability to adhere to a schedule, follow policies and procedures of British Swim School 
● Competent with phone systems and appropriate computer programs
● Able to multi-task
● Ability to fluently speak more than one language is a plus
● Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
 
Roles and Responsibilities
● Answer calls, manage online chat and respond to emails 
● Research required information using available resources
● Manage and resolve customer issues and complaints
● Provide customers with product and service information
● Accurately enter new customer information into system
● Update existing customer information 
● Process orders, forms and applications
● Identify and escalate priority issues
● Route calls to appropriate resource
● Make follow up and outbound calls as needed to follow up on leads
● Document all call information according to standard operating procedures 
● Complete call logs
● Produce call reports 
 
Qualifications:
● Customer service and sales experience 
● High School education or equivalent

Job Summary

JOB TYPE

Part Time

SALARY

$31k-41k (estimate)

POST DATE

12/25/2023

EXPIRATION DATE

04/20/2024

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British Swim School of S.W. Orlando
Part Time
$59k-100k (estimate)
9 Months Ago
British Swim School of S.W. Orlando
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$31k-41k (estimate)
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The job skills required for Call Center Sales Representative include Customer Service, Call Center, Products and Services, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Sales Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Sales Representative positions, which can be used as a reference in future career path planning. As a Call Center Sales Representative, it can be promoted into senior positions as a Chat Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Sales Representative. You can explore the career advancement for a Call Center Sales Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Sales Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Sales Representative job description and responsibilities

Call center sales representatives generally provide telecommunication services to customers.

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They place outbound calls to customers to promote and conduct sales of their products and services.

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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

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Handling and resolving customer complaints regarding product sales to customer service problems.

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Call center sales representatives consist of contacting prospects or existing clients to sell products or services.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Sales Representative jobs

Good Call Center Sales Representatives often stand out from the crowd by being able to tailor the experience to specific customers.

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After all, call center agents might have to handle a chatty customer one moment and an angry one the next.

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Educational requirements vary for call center sales representatives and depend on the type of products sold.

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Pinpoint problems and opportunities by location, communication channel, and other sales and service criteria.

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Ultimately, the goal should be to create a unified experience for the customer, whether they speak with sales or customer service.

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Step 3: View the best colleges and universities for Call Center Sales Representative.

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