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Job Opening: IT Helpdesk Technician
Reports To: IT Director & Vice President of IT
Status: Non-Exempt, Full Time
Purpose of Position:
Provides site-based IT support associated with the installation, development, configuration, and maintenance of applications under the guidelines established by the Information Technology Department and performs troubleshooting of software, hardware, and peripheral equipment.
Essential Functions (include but are not limited to the following):
1) Screen, diagnose, resolves and refer internal inquiries and work requests as they relate to the maintenance of applications, laptops/Chromebooks, and various office hardware.
2) Monitor security, report and correct viral and malware intrusions.
3) Work with end users for problem diagnosis, reporting using help desk software.
4) Conduct individual training on new system components, enhancements or capabilities.
5) Install and configure computer hardware and software including new systems and system upgrades.
6) Document resolutions in the help desk ticketing system for internal reporting and end user closure.
7) Ensures that equipment and software are current, which includes installing and verifying patches and updates.
8) Create, maintain, update inventory database.
9) Serves as site liaison for the purpose of coordinating activities, exchanging information, and resolving issues and concerns.
10) Collaborates with their team (and other department teams) to assess and derive solutions.
11) Uphold the IT department’s mission and standards when providing support.
12) Any other duties as assigned.
Position Qualifications:
Experience:
Pay:
Hourly Rate: Depends on experience, starts at $23
Status: Full Time
Start Date: July 1st, 2024
Location: Travel between sites in Los Angeles & San Fernando Valley, CA
Benefits: Health, dental, vision, life insurance, personal time off (PTO), 403b Sponsored Plan, Disability Insurance, Paid Holidays.
Job Type: Full-time
Pay: $23.00 - $25.28 per hour
Benefits:
Experience level:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Elementary & Secondary Education
$56k-69k (estimate)
05/20/2024
09/15/2024
brightstarschools.org
LOS ANGELES, CA
100 - 200
2003
SUNIL KEWALRAMANI
$5M - $10M
Elementary & Secondary Education
At Bright Star Schools, we prepare our students to become leaders who act with integrity and champion equity to enrich our communities and the world. In seven, tuition-free public schools in three communities in Los Angeles -- West Adams, Koreatown, and the San Fernando Valley -- our 2,800 students experience rigorous academics, inclusive education, social-emotional support, and rich life opportunities beyond the classroom. We are people-first as an organization, and we are students-first across all of our school sites. Our educators join a family that is passionate and committed to developing... all students to become well-rounded citizens. We make it a high priority to create a safe and inclusive environment for our students and staff and to cultivate leaders from within who are invested in Bright Star Schools mission. We offer small class sizes, comprehensive teacher support, and numerous collaboration opportunities across the organization and within school sites. We strongly believe in teacher voice, and we work to increase teaching practice and effectiveness through our data-driven and feedback-derived professional development.
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The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, IT Support, Networking, Installation, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
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