Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. 

Job Description:

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. 
• Verifies all shipping, billing, pricing, and purchase order information. 
• Enters special instructions related to orders, customer requests/code maintenance, and notes. 
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc. 
• Communicate and provide necessary support to sales staff while in the field. 
• Regularly communicates with internal and external customers on various issues. 
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary. 
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders. 
• Documents and resolves customer complaints. 
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures. 
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.