16 Desktop support Jobs in Concord, NH
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Brandon Consulting Associates is Hiring a Desktop support Near Concord, NH
Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop / hardware / software issues is required.
SCCM experience highly desired.
IMPORTANT NOTES :
1 - This is a FULLY ONSITE position . Please only submit currently LOCAL candidates who are willing and able to work onsite, full time in this role.
2 - This is a 37.5-hour work week. Make sure your candidates are aware of this.
The Client currently has a very large inventory of replacement devices that need to be deployed. The team doing deployments is not able to keep up with the rate of deployment, so they are seeking a desktop support technician who can help unpack, stage, configure and deploy replacement devices from inventory.
They also have to order over 700 more devices, so this additional resource will ensure they can catch up with the backlog and be in a position to receive newly ordered devices in the coming months.
Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required.
Experience troubleshooting basic desktop laptop / hardware / software issues is required. Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.
Responsibilities include :
Performs preliminary troubleshooting and technical assistance for hardware and associated software.
Resolves customer issues where applicable and within position skill set.
Escalates customer issue appropriately.
Maintains professional and friendly demeanor in all interactions with customer base and internal / external teams.
Unpacking, staging desktop and laptop hardware to prepare for deployment to agency
Imaging and installation of software onto devices
Total hours per week : 37.5 expected
Location : FULLY ON SITE
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience you have
Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals
Required
Years
Experience troubleshooting & providing technical assistance for basic desktop laptop / hardware / software issues
Required
Years
Experience unpacking, staging desktop and laptop hardware to prepare for deployment
Required
Years
Experience resolving customer / end user issues
Required
Years
Required
Years
Experience provisioning equipment with Microsoft technology (SCCM)
Highly desired
Years
Questions
Question
Question1
This position is expected to work the State's full-time hours of 37.5 hours per week (NOT a 40 hour work week). Please confirm you have discussed this with your candidate and you accept this requirement.
Question2
Provide a link to your candidate's LinkedIn profile here if they have one.
Last updated : 2024-05-18
Job Summary
Full Time
$52k-65k (estimate)
05/20/2024
05/23/2024
brandonconsulting.com
Edison, NJ
25 - 50
Related Companies
The job skills required for Desktop support include Troubleshooting, Desktop Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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