This position will be worked 100% on-site in Concord, NH. In-person interview Required.

Our direct client has an opening for a Desktop Support Technician position # 737272. This position is for 6 months, with the option of extension, and will be 100% on-site in Concord, NH.

If you are interested, please submit the following :

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description Resumes due ASAP

Description :

Our client currently has a very large inventory of replacement devices that need to be deployed. The team doing deployments is not able to keep up with the rate of deployment, so they are seeking a desktop support technician who can help unpack, stage, configure and deploy replacement devices from inventory.

They also have to order over 700 more devices, so this additional resource will ensure they can catch up with the backlog and be in a position to receive newly ordered devices in the coming months.

Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop / hardware / software issues is required.

Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.

Responsibilities include :

• Performs preliminary troubleshooting and technical assistance for hardware and associated software.
• Resolves customer issues where applicable and within position skill set.
• Escalates customer issue appropriately.
• Maintains professional and friendly demeanor in all interactions with customer base and internal / external teams.
• Unpacking, staging desktop and laptop hardware to prepare for deployment to agency

Required / Desired Skills :

• Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals - Required - 4 Years
• Experience troubleshooting & providing technical assistance for basic desktop laptop / hardware / software issues - Required - 4 Years
• Experience unpacking, staging desktop and laptop hardware to prepare for deployment - Required - 4 Years
• Experience resolving customer / end user issues - Required - 4 Years
• Experience maintaining professional and friendly demeanor in ALL interactions with customer base and internal / external teams - Required - 4 Years
• Experience provisioning equipment with Microsoft technology (SCCM) - Highly desired - 4 Years

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Last updated : 2024-05-19