Description

• Convert incoming customer calls into booked service appointments.
• Empathize & understand customer's urgent HVAC and electrical needs.
• Sell and renew maintenance plans
• Respond to customer requests, resolving issues and promoting the brand.
• Make outbound calls to schedule service and maintenance calls
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information
• File invoices and paperwork

Qualifications:

• Ability to answer a high volume of calls and/or emails daily
• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal, written and listening skills.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• Previous experience in HVAC, plumbing, electrical services, or new construction a plus
• Ability to achieve key performance goals

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person