Responsibilities:

• Providing real-time scheduling support to Mortgage Loans Coordinators by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.
• Working alongside the Mortgage Loan Coordinator to assist with loan processing
• Ensure all leads and clients are entered into the database
• Other duties as needed.

Requirements:

• Associate degree in related field.
• Prior administrative experience.
• Excellent computer skills, especially typing.
• Attention to detail.
• Multilingual may be preferred or required.
• Desire to be proactive and create a positive experience for others.
• Encompass software experience is a plus but not required
• Mortgage Loan Services experience is a plus