IN-OFFICE | FULL-TIME
Boulo is recruiting for an IT Help Desk Technician in Dublin, Ohio for our client, a fast-growing company focused on providing superior managed IT services to small to mid-size businesses throughout Central Ohio.
Employment Type: Full-Time
Flexibility: In-Office with 85% of time visiting clients
Salary: $19-23 per hour, Monday through Friday, 8am-5pm or 9am-6pm
Benefits: 100% paid employee health insurance, Flex PTO, cell phone reimbursement, retirement savings with company match fully vested on hire, team lunches and outings

Central Ohio's premier Managed IT provider is looking to add to their incredibly talented and committed team of technical experts. Their culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Help Desk Technicians troubleshoot, advise and build solutions for their valuable client's technology infrastructure. Your skills will be the foundation for support desk talent pool as you serve as a technical advocate for the client's front-line and executive-level employees. You will be relied upon to provide definitive solutions to client's hardware and network issues with the help desk expertise their customers know and count on.

Responsibilities of the IT Help Desk Technician:

• Respond to incoming support calls and emails
• Open/Work/Close Help Desk Tickets
• Provide Our Clients With Mobile Device, Desktop, and Laptop Support
• Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
• Migrate User Data
• Provide Our Clients with Office 365 Support and Guidance
• Troubleshoot/Remediate Hardware, Software, Network, and Printing Issues
• Facilitate New Device Configuration onto Client Networks
• Complete and Articulate Customer Network Audits
• Create Client Infrastructure Documentation

Minimum Qualifications of the IT Help Desk Technician:

• Help Desk or Technical Support Experience
• Exemplary Customer Service Skills
• CompTIA A and Network (or Commitment to Completing Within 6 Months of Hire)
• MTA - Operating, Networking, and Security Fundamentals (or equivalent)
• Basic network troubleshooting skills
• Experience with Windows and MacOS

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Our clients are dedicated to building a diverse and inclusive workplace. If this role sounds exciting but your past experience doesn't include every qualification, apply anyways! You may be just the right candidate.
About Boulo: Boulo is the go-to recruiting expert for working mothers and employers that embrace flexibility for mutual benefit. To receive updates about new jobs and jobs not publicly available, create your Boulo profile here: https://app.boulosolutions.com/login