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Patient Experience Representative (e/o weekend/holiday 7am-3:30pm)
$41k-50k (estimate)
Full Time 5 Months Ago
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Boston Children's Hospital is Hiring a Patient Experience Representative (e/o weekend/holiday 7am-3:30pm) Near Boston, MA

Job SummaryEvery other weekend/holiday 7:00 a.m. - 3:30 p.m.8 MandellThe Patient Experience Representative will be responsible for:
  • Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.
  • Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
  • Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
  • Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
  • Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
  • Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.
To qualify, you must have:
  • Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations.
  • Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing.
  • The ability to work with diverse internal and external constituencies.
  • High School Diploma or GED. Associate or bachelor’s degree and previous experience in an office setting is preferred.
  • Healthcare experience, a plus.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-50k (estimate)

POST DATE

12/21/2023

EXPIRATION DATE

05/13/2024

WEBSITE

bostonchildrenshospital.org

HEADQUARTERS

East Freedom, PA

SIZE

<25

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The job skills required for Patient Experience Representative (e/o weekend/holiday 7am-3:30pm) include Customer Service, Scheduling, Communicates Effectively, Attention to Detail, Primary Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative (e/o weekend/holiday 7am-3:30pm). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative (e/o weekend/holiday 7am-3:30pm). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Experience Representative (e/o weekend/holiday 7am-3:30pm) positions, which can be used as a reference in future career path planning. As a Patient Experience Representative (e/o weekend/holiday 7am-3:30pm), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative (e/o weekend/holiday 7am-3:30pm). You can explore the career advancement for a Patient Experience Representative (e/o weekend/holiday 7am-3:30pm) below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Experience Representative job description and responsibilities

Schedules patient appointments for designated departments.

03/05/2022: Boston, MA

They may collect data on patient encounters and consumer satisfaction.

04/11/2022: Saint Cloud, MN

Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.

04/10/2022: Durham, NC

Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.

04/07/2022: New York, NY

Interviews patients and/or their representatives.

04/17/2022: Rockford, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Experience Representative jobs

High School Diploma/GED.

02/03/2022: Winston Salem, NC

Previous experience with an electronic health record or medical office software preferred.

03/25/2022: Portland, OR

Proven work experience as a Patient Service Representative or similar role.

01/30/2022: Bradenton, FL

1+ years of admissions, scheduling, or business office experience.

04/06/2022: Atlanta, GA

Knowledge of Medical Terminology.

01/20/2022: Harlingen, TX

Step 3: View the best colleges and universities for Patient Experience Representative.

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