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Patient Experience Representative II (Primary Care Center)
$75k-98k (estimate)
Full Time
3 Months Ago
Boston Children's Hospital is Hiring a Patient Experience Representative II (Primary Care Center) Near Boston, MA
Job Summary
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Patient Experience Representative II will be responsible for:
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Patient Experience Representative II will be responsible for:
- Customer Service:
- Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.
- Responding to routine inquiries about hospital protocol, policies and procedures.
- Assisting with resolution of complex issues, involving supervisor when appropriate.
- Greeting, screening and directing patients, families and visitors.
- May be required to rotate in departments with call centers.
- Patient Registration/Admissions/Discharge:
- May be required to collect height, weight and temperature and answer questionnaires in EMR.
- Monitoring clinic activity to ensure the best possible patient experience.
- May prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.
- Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.
- Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
- May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.
- Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
- Scheduling:
- Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
- Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
- Administration:
- Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.
- Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.
- Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.
- Providing routine clerical support as needed.
- May collect and organize medical records, information, materials and supplies required for appointments.
- Opening and sorting mail, delivering and retrieving patient records, photocopying materials, sorting, collating and distributing documents.
- Technology:
- Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.
- Enrolling patients and caregivers in patient portal.
- High School Diploma / GED required.
- Internal: Minimum 6 months as a PER I.
- External: Minimum of 6 months relevant healthcare experience.
- Customer service and computer skills required.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
- Demonstrated ability to pay attention to detail with high accuracy.
- Interpersonal, collaboration and communication skills.
- Strong organizational skills and ability to prioritize tasks and commitments.
Job Summary
JOB TYPE
Full Time
SALARY
$75k-98k (estimate)
POST DATE
01/08/2024
EXPIRATION DATE
05/04/2024
WEBSITE
bostonchildrenshospital.org
HEADQUARTERS
East Freedom, PA
SIZE
<25
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