83 Patient Experience Representative (Center for Airway Disorders) Jobs in Boston, MA
Boston Children's Hospital is Hiring a Patient Experience Representative (Center for Airway Disorders) Near Boston, MA
Position Description
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Center for Airway Disorders (CAD) at Boston Childrens Hospital is one of the largest and most experienced centers treating infants, children, and young adults with airway problems. Established in 2000 as a collaboration between specialists in otolaryngology, pulmonology, and gastroenterology, today the CAD draws from the expertise of 12 departments. As a result, we provide the most comprehensive treatment for children with complex airway, pulmonary, and digestive disorders. Learn more about the Center for Airway Disorders here .
The Patient Experience Representative I will be responsible for:
- Customer Service:
- Demonstrating positive and effective customer service that supports the department.
- Interacting and providing positive and effective customer service to patients and families.
- Greeting, screening and directing patients, families and visitors.
- Registering new patients.
- May be required to rotate in departments with call centers.
- Patient Registration/Discharge:
- Monitoring clinic activity to ensure the best possible patient experience.
- Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
- Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into billing system.
- Obtaining required authorizations, referrals and verifications of insurance to compile schedules.
- Scheduling:
- Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
- Monitoring daily schedule and coordinating flow to optimize patient experience.
- Administration:
- Assisting in the coordination of care for patients including scheduling evaluations and appointments within and outside of the Center for Airway Disorders (CAD), including clinic appointments with other specialties, imaging, and other studies.
- Assisting families via phone and via patient portal to answer questions and ensure all necessary appointments are scheduled.
- Working with patients assigned medical team, providers and Hospital departments to promote continuity and coordination of care.
- Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance. Initiating calls for emergency services as required.
- Managing providers calendars, including meeting coordination and updating away/out of office schedules.
- Scheduling meetings, programs and events.
- Providing routine clerical support as needed.
- May collect and organize medical records, information, materials and supplies required for appointments.
- Communicating with other departments to coordinate ancillary clinical/administrative services.
- Technology:
- Utilizes all office technology, including phone systems, email, Microsoft Office programs and clinical, scheduling and billing applications.
- Enrolling patients and caregivers in patient portal.
- High school diploma / GED required.
- Basic customer service and computer skills and ability to navigate complex systems.
- Previous customer service and/or administrative experience preferred.
- Ability to work with diverse internal and external constituencies.
- Demonstrates the ability to pay attention to detail and accuracy.
- Interpersonal skills, collaboration and communication.
Status Full-Time
Standard Hours per Week 40
Job Posting Category Human Resources
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Part Remote/Hybrid
Job Summary
Full Time
$42k-53k (estimate)
03/23/2024
05/22/2024
bostonchildrenshospital.org
East Freedom, PA
<25
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The job skills required for Patient Experience Representative (Center for Airway Disorders) include Customer Service, Scheduling, Billing, Patient Registration, Coordination, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative (Center for Airway Disorders). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative (Center for Airway Disorders). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Representative (Center for Airway Disorders) positions, which can be used as a reference in future career path planning. As a Patient Experience Representative (Center for Airway Disorders), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative (Center for Airway Disorders). You can explore the career advancement for a Patient Experience Representative (Center for Airway Disorders) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
03/05/2022: Boston, MA
They may collect data on patient encounters and consumer satisfaction.
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Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.
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Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.
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Interviews patients and/or their representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
High School Diploma/GED.
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Previous experience with an electronic health record or medical office software preferred.
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Proven work experience as a Patient Service Representative or similar role.
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1+ years of admissions, scheduling, or business office experience.
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Knowledge of Medical Terminology.
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Step 3: View the best colleges and universities for Patient Experience Representative.
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