The role of the General Manager is to oversee the running of a restaurant and to make sure that it is building sales and operating at a profit. The General Manager oversees every aspect of the grounds, building, sales revenues, operations, staffing, and Management of each Bombshells Location. All subordinate positions and duties within the confines of that location are the ultimate responsibility of the General Manager.
Duties and responsibilities:
• Ensure that operations run smoothly and in accordance with Company policy.
• Increase sales by providing outstanding food and service.
• Ensure restaurant is 100% staffed with quality Team Members.
• Ensure the safety of all Team Members and Guests.
• Operate in accordance to established performance, profits, and operating standards.
• Motivate and lead the entire staff to ensure good employee morale, exceptional customer service, and high product quality.
• Set the standard and serve as an example of exemplary service for all Managers and Team Members.
• Recruit, screen, interview, hire, and train Managers, FOH, and BOH Team Members.
• Ensure full implementation of new Team Member orientation and training program.
• Team Member policy enforcement, discipline, dismissal, and infraction tracking.
• Discipline, evaluations, and feedback to Team Members.
• Team Member performance measurements.
• Authorize all raises/promotions/evaluations.
• Authorize and tracks Management vacation/sick days.
• Management scheduling, training, and oversight.
• FOH and BOH hourly schedule. Financial, Administrative, and Technical Services.
• Complete payroll on time and correctly.
• Ensure that vendors/suppliers are properly compensated and continue to meet the needs of the restaurant.
• Oversee all purchasing, receiving, and inventories to ensure accuracy and policies are followed correctly (dry goods, paper supplies, food, BWL, beverage, etc.).
• Banking, Cash Management: Aloha POS system – management, maintenance, and emergency procedures.
• Ensure that Managers/supervisors implement and support the policies.
• Interpret the policies and procedures to cover any gray or unclear areas that might present themselves during operations.
• Properly delegate Manager workload to subordinate Manager levels and staff for most efficient and effective implementation of operations.
• Monitors action of Team Members and Guests to ensure that all laws are followed and obeyed including labor and liquor laws.
• Ensure that all food/drinks coming out of bar/kitchen are accounted for in POS system (everything is rung into the system).
• Address safety hazards that compromise Team Member and Guest safety.
• Ensure the building and all systems are always in complete functional working order.
• Ensure building and property is always maintained and clean in appearance.
• Maintenance and repair of all equipment.
• Ensure established Bombshells atmosphere (audio, lighting, temperatures).
• The dining room is maintained, clean, and orderly for customer service.
• The patio is maintained, clean, and orderly for customer service.
• Proper kitchen cleanliness and food quality from BOH.
• Oversee bar operations (sales, costs, slippage, BWL selection, loss prevention).