JOB RESPONSIBILITIES:

• Available for walk up questions and level 1 ticket creations.
• Escalate tickets to tier 2 level as needed.
• Image and prepare computers and mobile devices for new users or upgrades.
• Create user documentation and KB articles.
• Local and remote support for software related issues.
• Maintain inventory incoming and outgoing and update database.
• Assist in patching and maintaining end use equipment to ensure all equipment is current with latest OS updates, firmware, Anti-Virus, drivers, software updates, and meets company standards.
• Assist in the installation of company approved software.
• Provide support for video conferencing meetings.
• Provide end user training.
• Attend and participate in IT meetings.

QUALIFICATIONS:

• 1 yrs. related experience or equivalent education in computer-related field.
• Excellent interpersonal skills and the ability to work with staff members at all levels of the organization.
• Must have experience with software installation and configuration.
• 1 yrs. experience with Windows, OSX, IOS and Android.
• Intermediate skills in Microsoft Office Suite.
• Must be able to multi-task and prioritize.
• Must be able to work independently with sustained concentration.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.