253 Customer Service Supervisor Jobs in Miami, FL
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BMG Money INC is Hiring a Customer Service Supervisor Near Miami, FL
Applicants with LESS than the required 2 years of Call Center manager are experience will not be considered!!!!!!!!!
Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service department. This is a leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Duties:
- Manage and supervise a team of customer service representatives
- Provide guidance and support to team members, ensuring they have the necessary resources and training to succeed
- Monitor and evaluate customer service performance metrics to identify areas for improvement
- Develop and implement strategies to enhance the overall customer experience
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve complex customer issues
- Analyze customer feedback and data to identify trends and opportunities for process improvement
- Implement and maintain customer service policies and procedures
- Conduct regular performance evaluations for team members
Skills:
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, in English (Spanish or other languages are a plus)
- Proven experience in project management, including the ability to prioritize tasks and meet deadlines
- Exceptional problem-solving abilities with a focus on finding innovative solutions
- Strong analytical skills to analyze data and make informed decisions
- Ability to effectively communicate with customers, both in person and over the phone/email/chat
- Previous experience in supervising or managing a customer service team is preferred
- A passion for delivering outstanding customer service
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. If you are looking for an exciting opportunity to lead a dynamic customer service team, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
- Miami, FL 33131 (Preferred)
Ability to Relocate:
- Miami, FL 33131: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$63k-83k (estimate)
04/11/2024
05/30/2024
bmgmoney.com
MIAMI, FL
50 - 100
2009
RICARDO JANINI
$5M - $10M
Related Companies
About BMG Money INC
We help people solve unexpected problems in an affordable and responsible manner. - No FICO Credit Score Required - Easy Application - Build Your Credit History - Competitive Interest Rate - Affordable and Automated Payments At BMG we believe that a persons creditworthiness should not be determined by simply looking at often misleading credit scores, rather we believe a more holistic approach is necessary and look at factors such as employment, employer, and income when evaluating potential clients. We use our values every day, whether discussing a problem, brainstorming ideas, or implementing... solutions. We always align our values with our vision of the companys future. BMGs team members draw from many years of deep experience at leading banks, fintechs, law firms and governments (GE Capital, MasterCard, HSBC, Santander, city / county government, etc.). And, we all share one vision we help employees borrow responsibly and improve their financial quality-of-life. BMG embraces innovation, is committed to quality, and isnt afraid to challenge the status quo. Our company reflects our customers employers rich in diversity, talent and potential. Learn more by visiting our website: www.BMGmoney.com
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The job skills required for Customer Service Supervisor include Customer Service, Call Center, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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