Are you ready to bring your amazing self to work?

At SM, we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary:

As a Customer Service Representative, you provide outstanding customer service in our and create great experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, selling plans , managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

What we can offer you:

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Unlimited growth opportunities
• Hands on training
• A community of like-minded individuals

What you will do:

• Engage with customers to understand their needs, demonstrating knowledge of products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer/client experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Participate in ongoing product knowledge training through technology partners
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures

Who you are:

• Focused on upholding SM’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve every day with every customer and associate
• Flexible availability, including days, evenings, weekends
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Resourceful and able to adapt quickly to changing priorities
• 1-2 years of related experience is required

Essential Physical Requirements:

• Prolonged periods of standing/walking
• Frequent use of handheld electronic equipment

About SM

Now is an exciting time for a SM's career as we continue to focus on creating exciting and memorable experiences for every customer. Our opportunities in Sales, Operations, Customer Service, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your SM colleagues and customers.

Bring your creativity, energy and ideas to the SM team– Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. SM reserves the right to amend this job description at any time. SM is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Job Type: Full-time

Pay: From $600.00 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Miami, FL 33130: Relocate before starting work (Required)

Work Location: In person