Description

Position Purpose:

This role follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office, located in Richmond, VA, is encouraged for tasks that require a high degree of collaboration.

As the HR Technology Manager, you will play a pivotal role in leveraging technology to optimize HR operations, improve data accuracy and security, and enable data-driven decision-making. Your contributions will lead to better employee experiences, enhanced organizational efficiency, and improved business performance.

This role will report to the Head of HR Operations and Technology and have in-depth human resources information systems experience with a variety of complex technical functions related to user security, configurations, process workflows, functionality deployment, reporting automation, and system integrations. 

The ideal candidate will have experience supporting and maintaining a company’s HR systems. Candidate must be forward-looking and receptive to new ideas as essential elements of continuous improvement. Collaboration, employee focus, creative problem-solving, data-driven, active listening, and influencing skills are essential.

Responsibilities:

Oversee the design and maintenance of the company’s current HR systems, (Paylocity, BVS, Ease, and OneStop ticketing system), as well as identify gaps and opportunities for upgrading HR systems based on new technologies and trends.

As the HR Technology Manager, you will be the ‘go to’ person for HR systems, analytics and reporting needs and the subject matter expert on HR systems in general. You will serve as a technical point person on important HR projects. You will assess the effectiveness of current systems and processes, and partner with the team to improve and evolve the HR Systems. This role requires a responsive, communicative, deadline oriented individual able to consistently deliver high quality, accurate work. Responsibilities include and are not limited to the following:

HRIS Applications Strategy - working with both internal and external stakeholders to gather and analyze business requirements and drive the planning, development, testing, and implementation of the systems.

• Identifying opportunities for automation within all aspects of HR processes. 
• Liaising with IT vendors on system implementation & supporting User Acceptance testing.
• Driving regular review and support implementation and communication of HR system upgrades and enhancements when required.
• Minimize manual processes and leverage the systems to optimize and digitize processes.
• Participating in and/or leading projects focused on continuous improvement.
• Provide input to the overall HR Technology roadmap.
• Support the Head of HR Operations and Technology in development of HRIS access control infrastructure.

HR Reporting and Service Delivery including, but not limited to, each stage of the employee journey, including onboarding, employee status changes, and off-boarding.

• Manage our HR Service center, (OneStop), to drive awareness of existing services and requested reporting according to SLA’s. 
• Proactively anticipate obstacles and proactively implement solutions and reporting to scale with the business. 

HR Systems - responsible for oversight, optimizing, and maintaining Paylocity and other HR systems. 

• Perform application walkthroughs, fit/gap analyses, workshops, business process analyses, specifications, test plans, trouble shooting, acceptance testing and training.
• Researching and resolving HRIS problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet needs fit in proactively partnering with the vendor when needed.
• Create and ensure accurate process documentation is designed and updated for all HRIS processes.
• Must be able to perform basic system configurations, and learn new vendor provided enhancements.
• Collaborate with cross-functional teams to coordinate solutions to resolve issues, enhancements, or upgrades.
• Business intelligence or report building tool experience.
• Manage HR system and reporting related requests via our OneStop HR Service center (ticketing system). 
• Serve as technical liaison and point-of-contact with vendors for existing 3rd party HR applications, utilizing communication and project skills to negotiate and resolve issues and contracts.

HR Data Management and Analytics – responsible for data governance and accuracy

• Assist in the reporting of EEO1, VETS 4212, and Affirmative Action Program reporting.
• Collaboration with HR employees, IT teams, and other stakeholders to streamline HR processes, enhance data integrity, and improve reporting capabilities.
• Create value for the bank and its employees.
• Be a good teammate.
• Live our core values.

Organizational Relationship:

This position reports to the Head of HR Operations and Technology

Position Administration:

Job Code: First/Mid-Level Management & Officials 

FLSA: Exempt 

Requirements

Education and Certifications:

• Bachelor’s degree in Human Resources, Business/Information Systems, or a related field of study.

Skills:

• Strong business acumen in reviewing and understanding business and technology requirements.
• Experience as systems administrator with various HR systems, databases, and applications.
• Proven problem solving, analytical and decision-making skills.
• Minimum of 5 years’ experience in Human Resources, focusing on HR systems preferred.
• Familiar with HR processes and functions (Talent Acquisition, HR Operations, Compensation, Benefits, Learning & Development, HR Compliance, and Employee Relations).
• Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
• Organizational skills and attention to detail.
• Strong decision-making/problem resolution skills.

Abilities:

• Ability to learn bank programmed software.
• Ability to work within a team environment.
• Ability to deal directly with the public, on the phone or face to face, following the Bank’s Customer Service Standards.

Preferred Qualifications:

• Prior experience with Paylocity is strongly preferred.
• Prior experience using Microsoft Teams preferred.