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Description
Position Purpose:
This position is responsible for demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term and long-term financial needs through the handling of transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures.
Required work experience and abilities:
Qualified applicants will be filling in at all Blue Ridge Bank locations across our footprint as needed to fill staffing needs. A high level of flexibility is required. Must have personal transportation and a valid state driver’s license and proof of insurance.
Responsibilities:
· Deliver outstanding service while performing a variety of customer transactions and inquiries.
· Offer guidance to customers and provide a full spectrum of customer services.
· Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
· Achieve individual sales goals.
· Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services.
· Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance in a timely manner.
· Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
· Complete arrangements and documents for special services.
· Stay informed of industry trends, competitor information, and maintains knowledge of the Bank’s products/services and pricing.
· Utilize software to identify customers’ needs and refer to other lines of business.
· Perform branch functions and support other branch employees.
· Adhere and help to ensure adherence to operational guidelines.
· Audit drawers and perform spot checks on cash drawer limits when necessary.
· Plan, monitor and adhere to the cash requirements of the branch; place cash order and prepare shipment.
· Endure satisfactory audit ratings are achieved at the branch level.
· May provide Notary services, Signature Guarantee and serve as back up for branch leadership when necessary.
· Maintain compliance with and adhere to all state and federal regulations and bank policies.
· Other tasks as assigned.
· Create value for the bank and its employees.
· Be a good teammate.
· Live our core values.
Organizational Relationship
This position reports to the Branch Manager or Regional Manager.
Position Administration
Position Code: Administrative Support Service Worker
FLSA: Non-Exempt
Requirements
Minimum Qualifications:
· High School diploma or GED Equivalent
· 12 months banking experience preferred
· Valid Driver’s License and proof of insurance
Skills:
· Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook).
· Strong presentation skills.
· Demonstrated track record of meeting sales and service goals.
· Organizational skills and attention to detail.
· Strong decision-making/problem resolution skills.
Abilities:
· Work all branch hours, including weekend and evenings as needed
· Attention to detail with accuracy.
· Ability to operate on a team.
· Ability to ask questions and build rapport.
· Must maintain internal and external confidentiality.
· Successful completion of the required background checks.
Physical Requirements:
· Ability to clearly speak, hear, see and communicate with our customers
· Ability to stand or sit for up to four hours at a time
· Ability to perform repetitive finger, hand, and arm movement
· Ability to regularly kneel/ reach/ bend/ push/pull/carry coin bags up to 25 pounds
Schedule:
Full Time
$38k-47k (estimate)
04/11/2024
06/10/2024