Essential Duties and Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Build and maintain strong business relationships with team members to develop motivated, well-trained teams, and establish and maintain positive, productive relationships with residents, the community, suppliers, vendors, consultants, site employees, and other members of corporate management and staff
• Communicate frequently with Executive Vice President of Property Management on vital needs of the properties
• Assist site staff in preparation of monthly financial accounting reports and explanation of budget variances, as well as with preparing management plans, marketing plans, vendor contracts, and budgets
• Support all sites with questions and concerns while working with HR to resolve staff issues
• Represent Birge & Held in the areas where designated properties are located
• Analyze processes and procedures to ensure optimum efficiency levels
• Review and approve all bids prior to submission
• Prepare all reports and correspondence and handle complaints and/or problems timely and accurately
• Work with HR when determining staffing needs and recruit, hire, orient and motivate staff of the communities
• Utilize available KPI reports and performance dashboards to monitor and manage asset performance
• Assist site staff in the development, implementation and management of a successful marketing plan for each community
• Work with the accounting department to ensure financial policies and procedures are adhered to
• Make regular inspections of the communities to ensure standards and procedures are upheld. Inspections include checking vacant units, rent-ready units, and reviewing files for proper documentation
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances
• Carry out other duties as assigned by the Executive Vice President of Property Management or Leadership staff
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment
• Ensure excellent curb appeal
• Assess capital needs of each asset and communicate to the Executive Vice President of Property Management, as applicable

What you will need

Competencies and Skills

• A very strong understanding of NOI, and cash flow
• Ability to build high producing teams that meet performance goals
• Experienced in community financial analysis and must be able to read and understand financial reports
• Must be able to handle crisis appropriately
• Able to balance the various priorities of individual communities, residents, and the staff
• Must be able to communicate effectively in the organization, both verbally and in writing
• Able to work efficiently with a high level of accuracy, attention to detail, and follow-through

Education and Experience:

• Bachelor's degree in Business preferred
• Multi-Site management experience preferred
• At least 3 to 5 years of supervisory apartment management experience
• Must possess a valid driver's license at time of hire and maintain thereafter as a term and condition of continued employment
• Experience in developing and managing budgets, implementing successful marketing plans, a comprehensive knowledge of Fair Housing practices, maintenance, staff training and supervision and rental collections
• Exhibit strong attention to detail
• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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