Position Summary

The Accounts Receivable (AR) Associate will be responsible for converting sales orders into invoices

and accounts receivable-related administrative functions, including manage and maintain accounts

receivable inbox, post all cash receipts, research or process unapplied cash, over payments, charge

backs, refunds and matching invoices, activating accounts, enter payment request in external customer

portals, mailing of invoices and statements, managing daily holds, reconcile ERP payments versus Virtual

Exchange merchant, contacting delinquent customers via phone to secure payment, reviewing account

history with customers, update customer notes processing credit memos and adjustments, journal

entries to record applicable transactions and managing tax exemption account statuses. Daily duties

include heavy phone activity, posting of payments, filing, and sending of customer invoices, statements,

or other applicable information. Daily accuracy of work is a must be able to keep up in a fast-paced

environment.

Essential Duties & Responsibilities

• Manage and maintain accounts receivable inbox as well as internal and external customer calls
• Post all cash receipts, research, or process unapplied cash, over payments, refunds and ensure all invoices are matched accordingly
• Responsible for account activations and coordinating releases of daily credit holds by contacting customers with past due invoices
• Investigate and resolve customer inquiries by researching and resolving payment discrepancies, preferably within the same accounting period
• Monitor customer account details for non-payments or other irregularities Analyze and
• reconcile customer accounts
• Establish and maintain relationships with customers, internal and external
• Process and analyze credit memos, journal entries and needed analysis as requested Contacting customers regarding outstanding account balances to avoid potential write-offs Draft and submit AR adjustment forms as needed
• Maintain customer account files and system data current Conduct dispute resolutions as needed
• Other duties and responsibilities may be assigned as required by the Accounting Manager
• Calculate and process Royalty payments as applicable monthly

Position Expertise/Qualifications

Degree/Diploma: Associate required

Program of Study: Accounting or Finance

Certification & Licensures:

Minimum Years of Experience:

• 1-2 years Accounting receivable/Corporate Collections

Skills & Abilities

Essential Duty Definition:

• Expert understanding transaction processing on an ERP environment
• Proficient in Microsoft software applications: Excel Advanced (Pivot tables, VLOOKUP’s, creating formulas or AR analysis), Word, Outlook, and SharePoint. ERP knowledge preferable in Sage or similar such as Oracle or SAP
• Expert problem-solving abilities relate to AR to analyze quantitative and qualitative data with capability to recommend appropriate solutions
• Must possess excellent fluent verbal and written communication skills to interact with external and internal customers Excellent attention to detail, well organized, and transaction processing knowledge a must
• Proficient organizational and planning skills; ability to multi-task; productive without compromising quality in a fast-paced environment
• Ability to function with minimal supervision
• Self-Motivated and results-oriented forward thinker that takes initiative to make things happen, accepts accountability and work with minimal supervision

ADA Statement

Candidates who cannot perform one or more of these requirements due to disability will be eligible for

consideration based on whether the candidate can perform the essential functions of the position with a

reasonable accommodation