Description

Position Summary 

Analyzes paying habits of customers who are delinquent in payment and recommends action. Reviews past due accounts on a daily basis for collection efforts, evaluates to reduce or increase credit limit or termination of service based on payment history. Coordinates with sales to collect outstanding A/R, negotiates payment arrangements on past due balances in accordance with department policies.

Duties and Responsibilities

1. Review “returned checks” and contact agents for immediate collection. If unable to collect determine best course of action to ensure payment.

2. Generate daily reports for past due A/R, suspended agencies and proposed for suspension. 

3. Initiate daily telephone calls on past due balances, analyze suspended agents for proper handling and work closely with Sales to minimize payment risk. 

4. Monitor all assigned agencies to ensure payments are received within established terms.

5. Perform analysis of overpayments, credit balances, small balances or cancellations of wires for proper handling prior to month end.

6. Posting of all “payments in transit” in order to free agency’s credit limit and avoid “automatic suspensions” (suspension by the system when customers have reached their credit limits).

7. Handle all bank investigations of deposits that have not been credited. 

8. Review payment solutions for Check Direct and cross sell

9. Evaluate agents with past due balances to properly adjust their credit limits and review with supervisors based on agents payment history.

10. Monitor suspended agencies and refer for proper collection action. 

11. Perform daily updates with any changes in banking information for our ACH customers, commissions, changes in agency grouping (same owner agencies).

12. Maintain courteous customer service by handling of all incoming calls from agents with questions, discrepancies, requests, etc. in a professional manner.

Requirements

Education and/or Experience

Two or Four year degree from college or university with emphasis on business or financial services or comparable experience

Minimum three-five years of collections experience with accounts receivable or debt collection service may substitute for college degree

Detail oriented, good problem solving and analytical skills

Proficient knowledge of accounting, invoicing and reconcilements 

Proficient with Microsoft Software (Outlook, Word, and Excel) and other relevant computer applications

Possess excellent verbal and written communication skills (English and Spanish). 

Working Conditions

General office working conditions, work hours schedule may change as required to meet company demands.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities requires by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Safety Hazard of the Job

Minimal Hazards