Big Bend Hospice is a leading provider of compassionate Hospice and Palliative care, serving 8-counties in the Big Bend area of Florida and we are expanding. We are committed to ensuring that every individual receives the highest quality of care and support.

Are you a seasoned executive with a passion for healthcare and a drive for excellence? Big Bend Hospice is seeking a knowledgeable Executive Director to lead our organization to new heights. As the Executive Director, you will provide strategic leadership and oversee all aspects of our hospice services, including staffing, regulatory compliance, and financial management. Join us in making a difference in the lives of our patients and their families.

Supervisory Responsibilities:

• Lead and mentor hospice department leaders to ensure high performance.
• Set clear performance standards and conduct regular performance management meetings.
• Proactively address performance issues and foster a culture of continuous improvement.

Hospice work is not a job – it’s a calling.

Caring for patients and their families at the end of life requires exceptional people with the spirit and commitment to providing compassionate care.

Big Bend Hospice has been the “Hometown Hospice” in the Florida Big Bend area since 1983.
Our non-profit's mission is to “inspire hope by positively impacting the way our community experiences serious illness or grief one family at a time.”

Big Bend Hospice strives to be the employer of choice and is committed to providing the education, tools, and work environment to allow employees to perform at their best. For more information about Big Bend Hospice, visit bigbendhospice.org or us on Instagram, TikTok or Facebook.

Our Culture

Our culture is cultivated using the following values:

• Integrity - We demonstrate integrity in everything we do.
• Accountability - We hold ourselves accountable to the highest standards.
• Respect - We respect our patients and the families we serve, and we respect one another.
• Stewards - We are good stewards of our resources.
• Innovation - We strive for increased knowledge and explore innovative ways to fulfill our mission.
• Excellence - We are committed to excellence and helping each employee reach their highest potential.

Main Duties and Responsibilities:
(duties include, but are not limited to)

• Manages day-to-day operations and serves as administrator for AHCA.
• Designs and implements strategies to execute our mission and vision effectively.
• Oversees the coordination of admission of patients to Hospice Services in a smooth, systematic process to achieve budgeted census.
• Oversees the direction and evaluation of hospice personnel, clinical programs, and the coordination of services of all team members.
• Responsible for ongoing communication with leadership and 7Oaks shared services (Finance, HR, Revenue Cycle Management, Informatics, Project/Change Management to provide seamless communication regarding needs and opportunities that support BBH function and growth.
• Drive continuous quality improvement and compliance with regulatory standards.
• Develop staffing plans and clinical standards to meet patient needs effectively and manage resources effectively with attention to operating margin.
• Promotes positive communications and keeps team members and collaborating colleagues informed by leading, participating in, and documenting routine meetings with other BBH and 7Oaks leadership, and team members.
• Develops and maintains effective communication channels between nursing leadership, marketing, compliance and finance.
• Establishes and maintains effective, open channels of communication. Fosters a blame-free culture that encourages reporting of safety and quality of service issues.
• Promotes culture of responsibility by remaining available to employees when issues arise.
• Responsible for the selection, supervision, and evaluation of interdisciplinary team members.
• Manages BBH goals and standards for performance in accordance with 7Oaks vision and strategies.
• Evaluates hospice services and personnel using measurable outcomes and objectives.
  • Ensures compliance with the organization’s Performance Improvement program.
  • Reviews and monitors progress regularly and redirects efforts where goals are not being met.
  • Provides periodic reports to 7Oaks leadership on progress, challenges and accomplishments.
  • Ensures that Interdisciplinary Group (IDG) meetings are conducted in time, and records are maintained according to regulation and policy.
• Collaborates with team members, Medical Director, physicians, patients, families, staff and others regarding problems, needs and concerns in service recovery.
  • Manages Office and Program Operations effectively and within established budget.
  • Manages financial resources prudently and effectively.
  • Monitors, and reviews monthly bills, supply costs, expense requests, mileage reimbursement, payroll and other expenses.
  • Completes financial reviews in collaboration with the 7Oaks CFO.

• Performs other duties as requested.

Outcomes and Specific Key Performance Indicators (KPIs)

• Increase staff productivity (Nurse and MSW) by 20 percent, based on agreed upon metrics, over the first six months.
• Support increases the average daily census by 25% within 12 months.
• Achieve operating margin at 3 months and maintain to year end.
• Increase STAR Rating by 1 STAR within 12 months.
• Increase staff retention by 50 percent over the next two years.

Requirements:

• Bachelor’s degree in nursing, healthcare administration, or another related field.
• Advanced knowledge and understanding of healthcare, clinical knowledge and acumen may supplement education requirements.
• 10 years of Sr. Leadership/Management experience in a clinical environment, preferably Hospice or Home Health.
• Must have strong knowledge and understanding of clinical practices, and clinical and operational compliance with Medicare and state legislation. Knowledge and understanding of Human Resource and Finance principles.
• Superior knowledge and understanding of Hospice programs, reimbursement, and appeals process.
• Understanding of interdisciplinary teams, their purpose, and functionality.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to remain calm under pressure while acting with integrity, professionalism, and confidentiality.
• Ability to demonstrate empathy and compassion.
• Ability to lead a result-driven team.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office and medical software systems (i.e. MatrixCare)
• Valid driver's license and proof of automobile insurance.

We Got the Perks:

• Unlimited PTO
• 9 paid holidays annually
• Medical (UHC), dental, vision, STD, LTD, FSA, EAP, life insurance, and supplemental life insurance
• 5% 403B match after one year of employment with us
• Employee recognition programs and discounts
• PSLF (Public Service Loan Forgiveness) eligibility for most roles

Join a Team that inspires hope!

Big Bend Hospice is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We celebrate diversity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.