About us

Beyond79 it is a premier online jewelry and precious metals dealer, with over 40 years of experience in the fine jewelry industry. We provide our customers with a safe, secure and convenient way to sell their jewelry from the comfort of their own home. We are dedicated to delivering the ultimate online jewelry experience to our customers.

Customer Service Representative

We are seeking a Customer Experience Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interaction

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Previous phone experience, preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

The applicant must also be 21 years of age and able to pass a criminal background check.

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients. If you are a dedicated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Please note that this position does involve outbound calling as part of the customer service responsibilities.

Apply now to become a part of our dynamic team of Customer Service Representatives.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Work Location: In person