Road Map:

The Account Manager role, is a critical customer-facing role within the Bestpass Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager, is responsible for delivering a superior customer experience to our customers while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption. Our goal is to establish a referenceable customer base through raving fans that are maximizing the value of all the Bestpass has to offer! 

What Your Ride Will Look Like:

• Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales 
• Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base 
• Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value 
• Ownership of customer engagement including customer upsell/cross-sell and renewals 
• Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention 
• Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop 
• Responsible for account retention, growth, and upsell-cross sell 
• Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups. 
• Actively drive customer references and case studies
• The desire to exceed expectations 

Show Off What You Have:

• Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders 
• Customer-first mindset 
• Ability to understand customers’ needs and manage client expectations 
• Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment 
• PowerPoint, Word, and Excel skills are a plus 
• Salesforce or other CRM platform experience preferred 
• Excellent verbal and written communication skills 
• Ability to leverage your creativity, intellect, and results-oriented attitude 

Fuel Gauge:

This role is budgeted $40,000 to $52,000 base Commission Package