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Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 65 years.
Focusing exclusively on the Washington D.C. metropolitan area, our portfolio currently includes 80 properties representing over 5,000 residential units and 3.
5 million square feet of commercial space including office, retail, and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach.
We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.
As our Evening Concierge, you will be the first person people see as they walk into the building and the first voice they hear when they call in.
You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones.
Oh, no. This shift is usually the busiest with the highest traffic volume, in-person and over the phone. You'll be the go-to person for everyone in the building.
You'll handle resident requests, log incoming packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team.
You're the glue that keeps the community together. The hours are 3 : 00 PM to 11 : 00 PM, Monday through Friday.
As an Evening Concierge, you will :
Greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction.
Answer incoming calls to find out how you can help and transfer them to the person who can better help them.
Receive incoming mail and packages. This can be a lot to source through especially around holiday season. Log packages and give to resident at the desk or drop-off to resident's door upon request.
Conduct package audits to ensure delivery and improve efficiency of package handling.
Assist residents with emergencies, requests, or concerns. An example of an emergency may be assisting residents who are locked out of their apartment.
Examples of a request may be to help make reservations at a restaurant, reserve the clubroom, or provide a guest parking pass.
Examples of a concern may be noise complaint or unkind neighbor behavior.
Respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure it's handled right away.
After the request has been taken care of, follow up with resident to make sure they are happy.
Plan resident social events. Follow a theme of the month or plan something entertaining. Our resident events are fun and create a sense of community.
This is where residents and team members get to know each other better.
Knowledge, Skills & Abilities
Required Education and Experience
At BMC, we know that work / life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.
Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
Last updated : 2024-03-09
Full Time
Business Services
$36k-46k (estimate)
03/11/2024
04/10/2024
WASHINGTON, DC
50 - 100
2019
$10M - $50M
Business Services
The job skills required for Concierge include Customer Service, Microsoft Office, Communicates Effectively, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.