Description

FT Concierge

Related Titles: Concierge, Concierge and Marketing, Reservations Coordinator

Reports to: Director of Marketing and Membership

Supervises: No supervisory duties in this position.

Classification:

Education and/or Experience

High School diploma or GED.

Minimum one year of management experience, preferably in a restaurant.

Proficient in Microsoft Word, Excel and Point of Sale systems; capable of creating Excel spread sheets.

Summary:

Provide exceptional customer service by greeting Members, Guests, and Callers. Interacts with guests daily and provides courteous and efficient service pertaining to any needs they may have. Answers questions concerning and/or giving directions to meeting rooms or events held in the Club.

Support the Membership and Marketing Department by providing Marketing and Merchandise support to the Membership Director.

Essential Functions:

Greets Members and Guests promptly and courteously

Directs and assists members and guests in locating daily private functions/events.

Directs Members and Guests to various areas of the Club

Assists in Special Requests made by Members and Guests

Administers Guest Passes and Guest Book

Announce Congressional Voting Bells over Intercom System

Oversees the Lobby and ensures that area is clean and neat

Maintains Coat Check and Lost and Found

Creates great first and last impressions

Security reports any security issues to management immediately

Coordinates Merchandise processing, upkeep and inventory including gift cards

Assists with updates to Club Website

Updates Daily Event Board and magnetic board

Other Duties as Assigned

Manages all reciprocal requests and concierge needs on a daily basis.

Manages the telephone communication to and from the concierge desk.

Assists with, performs and oversees all duties assigned by Director

Administrative support and duties as assigned by Director

Reports office equipment or fixtures not up to standards.

Participates in marketing assisting Director

Includes other duties as assigned.

Specific Job Knowledge, Skills, Physical Demands and Abilities:

Requires good communication skills, both verbal and written

Must possess good computational ability

Must be proficient in Microsoft Office Word, Excel, Outlook and PowerPoint

Requires manual dexterity to use and operate all necessary equipment.

Talking and hearing occur continuously in the process of communication with guests, supervisors, and other employees

Must be able to sit at a desk for up to 8 hours of the day.

Knowledge of club’s dining reservations system and procedures.

Able to handle multiple tasks and pressure.

Knowledge of and ability to perform required role during emergency situations.

Physical Demands and Work Environment

Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch

and twist or reach.

Push, pull or lift up to 25lbs.

Continuous repetitive motions.

Qualifications