Competitive Benefits

Free Parking if available

Medical, Dental, Vision Benefits

Competitive Pay Rates

401k Plan and after 1 year up to 3% Match

Paid Time Off (Vacation, Holidays, Sick and more)

Complimentary Room Nights

Restaurant Discount- 50% off F&B

Complimentary Meal during your shift

Life Insurance and AD&D

Complimentary Short-Term Disability

Long-Term Disability

Pre-tax commuter benefits

Flexible schedules

Tuition Reimbursement up to $500 per year

A clear career pathway - career advancement opportunities

Relationship Hospitality.

It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

Here, we answer The Calling.

Concierge at Rosewood Washington D.C.

Overview:

Provide exceptional service to guests by coordinating all guest requests for special arrangements or services. Serves as ambassador for Rosewood Washington DC. Serves as information center for all guest questions and requests and educates the guest on hotel services and offerings. Informing guests of hotel services, features, and room amenities. The concierge attends to immediate needs of special attention guests upon arrival and follows up throughout their stay.

Responsibilities:

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Extensive knowledge of Washington D.C.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • All hotel features/services, hours of operation.
  • All hotel restaurant food concepts, menu price range, dress code and ambiance.
  • All hotel room types, numbers/names, layout, appointments, amenities and locations.
  • All hotel room special packages and promotions.
  • Daily house count and expected arrivals/departures (particularly SAGs).
  • Scheduled daily group activities, names and location of meeting/banquet rooms.
  • Local events, attractions, holiday schedules.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Attend Rosewood Daily Review meeting. Review guest arrivals and ensure all requests are scheduled/addressed.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Coordinate guest requests with designated vendors which may include:
• Room accommodations
• Airline reservations, changes, cancellations
• Transportation from hotel to airport and return
• Car rentals
• Charter flights/rentals
• Babysitting services
• Banking/financial services
• Business center services/fax or telex services/mailing and delivery services
• Interpretation services
• Notary services
• Restaurant reservations
• Dry cleaning, laundry, alterations, repairs
• Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
• Formal wear rentals
• Floral arrangements
• Personal shopping services
• Pet services
• Salon appointments
• Shoe shines
• Shopping services
• Movie/theater/attraction tickets
• Sightseeing tours
• Medical services
• Religious services
• Legibly document all pertinent information in guest request log(s). Monitor and update logbook(s) throughout the shift.
• Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
• Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
• Compile weekly Events Sheet detailing special activities and events within the local area; distribute to all departments.
• Contact guests prior to arrival to ascertain any special needs. Follow up on any guest requests.
• Ensure all services (transportation, flowers, spa treatments, etc.) are charged to guest’s folio. Research any pending/outstanding issues.
• Network with local venues, restaurants and service companies to ensure guests receive exceptional service
• All other duties as required.

The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.

QUALIFICATIONS

• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel.
• Experience and working knowledge of Opera, KnowCross, and Alice…. Foreign language skills a plus.

General Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

• Detailed knowledge of area airports, restaurants, theaters, shopping, entertainment venues, directions
• Exceptional guest relations skills
• Multi-tasking skills
• Exceptional organization skills
• Computer proficiency
• Effective communication skills
• Ability to remain calm and collected in pressure situations
• Excellent problem-solving skills
• Strong negotiation skills
• Excellent networking skills
• Flexible and accommodating
• Ability to creatively think on one’s feet
• Ability to stand for prolonged periods
• Ability to escort guests as needed
• Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.

Education or Certification:

High school diploma; hospitality degree a plus.

Language:

Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:

Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 35 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Driver’s license is required

Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.

Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation’s capital. The hotel’s 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.