Overview:Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement:At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture:GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication:GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion:GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits:GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement:While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories:Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Position Overview - 4pm to 12am

Gates Hudson Community Management, at the Board’s direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The CONCIERGE conducts all business following the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the Americans with Disabilities Act, and all other laws about housing.

The CONCIERGE is responsible for answering all incoming calls to the community, greeting guests and owners/residents and directing traffic flow, and providing Owner/Resident services (such as package acceptance, key sign-outs, etc.). This position is highly visible and requires a completely professional effort - both in presentation and in dress.

Essential Duties and Responsibilities

Administrative

• Ensure proper shift transition to include reading of memo notes, inventory of packages and keys.
• Meet all reporting deadlines as assigned.
• Maintain an activity calendar to ensure that tasks are completed.

Answer all incoming calls with a greeting (“Good Morning/Afternoon/Evening”), the name of the property, your name, and “Can I help you?”. Calls are to be promptly dispatched to the appropriate party and messages taken are to be accurate, noting the date, time, name, and number of the caller. Lastly, the caller is to be thanked.

• Help prepare community correspondence (notices, newsletters, etc.) to be proofed, finalized, and approved by the Portfolio or Community Manager if requested.
• Maintain all files and records following GHCM’s policy and standard business practice.
• Review mail, outside correspondence, and inter-company correspondence.
• Provide clerical assistance such as typing, filing, writing of reports, closing out daily reports, etc. as requested.
• Performs any additional duties assigned.

Owner/Resident Relations

• Maintain a positive customer service attitude.
• Promote goodwill among owners, residents, coworkers, and contractors/vendors.
• Maintain a well-stocked hospitality corner, if applicable, to include an ample supply of coffee, candy, cookies, etc.
• Be familiar with the surrounding areas to provide directions and/or information on nearby shopping, restaurants, transportation options, bus schedules, etc.
• Oversee the distribution of Common Area Keys and Equipment - For an Owner/Resident to avail themselves of keys to any common areas they must sign the Key Register Log and leave an identification card (e.g., driver’s license, government employee card, or any picture ID, etc.) to ensure that the key is promptly returned. Proper ID is also required when borrowing equipment, e.g., remote controls, bellman’s cart, etc.
• Oversee the distribution of Unit keys. If the management office or front desk holds a copy of unit keys, those keys may be distributed according to the Association’s policy. At the desk keys should be securely stored in a key cabinet or similar. Owners/Residents who are locked out may borrow keys, providing they have a valid picture ID to verify their current ownership/residency. To do so, they must sign for the keys according to the Association’s procedures and return them immediately.
• Accept and distribute packages and deliveries according to the Association’s procedures. This includes logging in each item, clearly marking the unit number and date on the package, storing the items securely, and notifying the appropriate person of the delivery.
• If applicable, coordinate selected personal services on behalf of the Owner/Resident. Such services include party planning and catering, dry-cleaning, laundry, shoe repair, maid service, car washing, carpet and upholstery cleaning; grocery shopping; travel and limousine arrangements, dinner arrangements, printing, floral services, gift purchasing and wrapping, package mailing (UPS and Federal Express), wake-up calls etc. Identify appropriate vendors to perform these services as needed.
• Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  • Assist with the creation and planning of building activities.

Ensure that all Owner/Resident requests and issues are handled promptly and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).

Property Maintenance

• Be aware of the conditions of the lobby and common areas. Report all items that need repair/replacement to your supervisor.
• Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
• Assist with supervising contractors. Distribute keys to contractors as needed.
• Dispatch Emergency Maintenance Orders - After the office closes all maintenance requests are handled by the concierge staff. Every maintenance request is to be recorded according to the Association’s procedures. Non-emergency requests are to be deferred until the following day. Emergency requests must be communicated to the appropriate person. A list of what constitutes an emergency will be provided.

Safety

• Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
  • Report all items to your supervisor that negatively impact a property’s curb appeal: inappropriate window coverings (e.g., sheets, blankets), abandoned/inoperable vehicles, bicycles, etc.
• Inform your supervisor of any security-related issues or noise complaints. Keep written records of these items and complete Incident Reports when necessary.

Knowledge and Skills

• A High School Diploma or equivalent is required.
• Maintain full working knowledge of all Association operating policies and procedures.
• Knowledge of Microsoft Office systems, including but not limited to Outlook, Excel, and Word.
• General knowledge of Internet use and using Internet browsers, including changing/creating passwords and security question answers, bookmarking web addresses, and use of the community’s website/web product if applicable.

Physical Demands and Work Environment

• Physical Demands
  • Ability to complete general office duties.
• Ability to hear and speak well enough to converse verbally over the phone and in person (expressing or exchanging ideas using the spoken or written word).
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and easily.
• Able to see well enough to use the computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 40 pounds for the dissemination of documents, supplies, materials, packages, etc. to various locations throughout the office/facility.
• May be required to climb stairs depending on the property structure.

Work Environment

• A professional office environment.
• Uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.