Assistant Service Manager:

Bentley Truck Services was established in 1991 and we are proud to say that we celebrated our 30th Anniversary in 2021. From a small truck service and repair shop, the Bentley name has grown in recognition and now spans the entire Eastern seaboard. Bentley Truck Services now boasts 7 state-of-the-art locations that are unmatched in the commercial trucking industry. Our philosophy has always been to provide the best possible service to our customers and the best possible atmosphere for our employees to work in. This, coupled with hard work, determination, and dedication, has helped us build a reputation that is second to none. At Bentley Truck Services, we are Committed to Excellence!

Benefits:

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401k match.
  Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance

Assistant Service Manager Responsibilities:

• Develop estimates by costing materials, supplies, and labor.
• Participate in call rotation schedule as determined by corporate management.
• Maintain automotive records by recording problems and corrective actions planned.
• Maintain a central calendar with data on who is bringing a car in and for what reason.
• Verify warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Conduct inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Complete forms (either manually or digitally) detailing who will need to look at the situation, such as a brake specialist or a body shop repairman and dispatch vehicles to the proper place.

Assistant Service Manager Requirements:

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving record.
• 2-plus years of experience in a service writer/advisor role strongly preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.